Customer Ratings & Reviews

Didn't have to utilize the technician the plug-n-play feature worked perfectly the 1st time.

Best warranty any store offers. I’ve purchased this for my OLED TVs, PC and all controllers! They even cover burn in for the OLED TV’s! The value is worth it!

I always bought Geek, protection, until 1 day I didn't. (1) week after the Standard Warranty Expired. And that's when I needed it. I will always continue to get the Protection.

I never go without the Best Buy protection plans. They always take car of it if something goes wrong. The customer service is amazing.

you will some type of warranty, whether it's 1,3.or 5 years. because you never know, machinery is machinery and it can be unpredictable. so please don't forget to purchase a warranty.

I have only had to use Geek squad protection twice since 2014. They know what they're doing and is well worth what they charge. If you don't get it, you will regret it!

I love this because if anything happens to my computer in the next year that is not covered by the warranty I don't have to worry about it. Within a year of I will not have saved up enough to replace my computer so this is a great alternative

The Geek Squad is always there for me. It provides competent service until the problem is fixed. The techs are polite and friendly and refer problems up the chain as needed.

Great service. They are there when you need them.

all the products that Best Bay offers are excellent. offers me quality and good prices immediate delivery what more can I ask for

The geek squad hasn't failed me yet. I like their honesty on products and I respect their suggestions.

After 8 months we had to use this for our computer. They gave us a new one.

I sent in my computer for what I believed to have been a simple fix. After about a week, I was told that it was unable to be repaired (I sent a tower in to fix an issue with a USB port). I was told that I'd be given full credit at the value of my purchase. I declined originally and asked that my device be simply returned, as it should still be functioning. I was simply told no and that my only option was to take the credit, which does not sit right with me. I did not want to be forced into buying another PC, which cost me more money than my original purchase and I ended up with worse specs. The service center representatives are also horrible at callbacks; in example, a "two-hour callback time frame" lasted roughly 8 hours.

I haven't needed any services but I thought the price was pretty good for piece of mind knowing there is someone that could help.

Well, i got this to go with the new gaming computer for my son. So far we haven’t used this. But I’m sure this is great purchase. We never know what could happen with these devices

Love having this protection, should we need it. So far so good!

Geek sqaud tech is not worh it they did not help me with old pc

I recommend the insurance you never know when you will need it.

The geek squad plan got you covered ask about what they do. Your equipment will be covered it's worth getting if your investment is a couple thousand dollars. PC/TV or anything else expansive.

You have only the right to repair once then it does cover everything after