Customer Ratings & Reviews

I sent in my computer for what I believed to have been a simple fix. After about a week, I was told that it was unable to be repaired (I sent a tower in to fix an issue with a USB port). I was told that I'd be given full credit at the value of my purchase. I declined originally and asked that my device be simply returned, as it should still be functioning. I was simply told no and that my only option was to take the credit, which does not sit right with me. I did not want to be forced into buying another PC, which cost me more money than my original purchase and I ended up with worse specs. The service center representatives are also horrible at callbacks; in example, a "two-hour callback time frame" lasted roughly 8 hours.

This is a great value never had any issues and when I have the geek squad took care of me fast and convenient

Always s get the geek squad protection guys are so nice and helpful.

Cab protection made made me feel even more confident in my purchase.

My mind is always at ease when I purchase the geek protection plan. A must have great service.

Always worth it!!! Use this warranty in the past and it really helped

Never leave home without your protection plan! Geek squad is responsive and provides a great peace of mind that’s my products.

Most of the geek squad have alot of patience dealing with me especially when they're giving me instructions when doing trouble shooting with computer issues I may have.

Very happy I have this. It’s already been utilized

I love the Best buy protection service program and they explained really good and they help me good

Geek Squad to the rescue. Always have Geek Squad protection plans they take the head ache out of system support

Great option to have, I was able to swap out because I had the extended warranty

Haven't used geek squad yet.. but will if I have to

I always get the Best Buy warranty with the longest amount of protection the value exceeds $250.

The warrenty helps out alot. And i am glad that i got it

The Geek squad has exceeded my expectations and I have found them to be fast,efficient,and experienced in helping me out with the problems I was experiencing.

I purchased this just incase I needed it. Have not needed to use it yet.

Geek squad is nearby and can support my Desktop and three laptops. I can no longer see well enough to repair PCs. The constant quick changes in technology are too difficult to keep up with or understand. The Geek Squad is the perfect answer.

Nice service very professional and reliable, online service is excellent

I am very pleased with the protection plan that I received