Customer Ratings & Reviews

The agent recommend we get this protection.’you never know when it will be needed

I am writing to express my dissatisfaction with the recent service I received for my camera at your store. On May 20, I brought in my camera due to issues connecting to the SnapBridge app. The representative informed me that it needed to be sent off for repair, which would take approximately two weeks. Unfortunately, during this period, there was no communication to update me on the status of my camera. More than three weeks later, I finally received notification that my camera was ready for pickup. However, upon visiting the store, I was informed that there was uncertainty about whether my camera had indeed been repaired. The representative mentioned that the firmware was updated and the camera was cleaned, but I was left wondering if the main issue—the SnapBridge connectivity problem—had been resolved. To my surprise, no attempt had been made to connect the camera to the app during the repair process. Instead, I was hurriedly encouraged to try it myself before the store closed. Unfortunately, my attempts to connect to SnapBridge were unsuccessful. Furthermore, I was given two options: either take the camera to a different professional camera service or send it back for reevaluation, which would add an additional three-plus weeks to the process. As a paying customer, I find it perplexing that an alternative repair option outside of Best Buy was even suggested. I am disappointed that my camera was sent off for repair without addressing the actual issue I reported. I have missed capturing important milestones due to this prolonged inconvenience. Now, I am left waiting to see if my camera can indeed be repaired or if I will need to consider purchasing a new one, especially since my current model has been discontinued.

Haven’t had the need to use it but always great protection to have just in case!

Nice to have coverage, certainly hope I won’t need to use this service!

geek squad assistance when I need it. Great investment for my laptop. Great tech support.

Great option to have for your recent purchases give you piece of mind.

As second camera I purchased I decided to go ahead and purchase the warranty. Not making the mistake of not buying warranty.

The protection really does help with little mishaps definitely recommend.

I like to get this extra protection you never know when you're gonna needed.

I love Geek Squad they are always there to help when I need them

With traveling, this is a big item to carry around. The protection will help cover if anything bad were to happen to it on the road.

The only protection plan I truly trust for all my electronic purchases.

Haven’t needed it yet for this camera, but I’ve used them in the past with great results.

I dropped my Sony RX 100 II several times. Unfortunately, I didn't have coverage for accidents. Bought a new one- RX 100 V

Never really used it. It's good I guess. I don't really know.

I am so thankful that I have only had to use this once & it was totally worth it

Just pay the extra money to get this piece of mind. These guys know what they’re doing.

With how small point and shoots are and how easy they are to drop... why not buy this cheap protection? Easy decision for me.

Throughout all my purchases and gift giving, have found that purchasing the protection plan always pays for itself...

For most products this is cheap insurance. I’ve made use of it on a laptop and it basically paid for itself.