Customer Ratings & Reviews

Excellent computer and great Customer service from Best buy

The product was good. Your team members were not helpful and cause over charging me. This was a frustrating event.

Customers service is not so good , manager is force to shell Best Buy credit card , location mayfield rd Cleveland OH . That’s not good creating trap.

i wanted to update to the new macbook pro, it’s lighter and i love the color

replaced five year old MacBook, happy with my purchase.

Have to keep restarting it since things keep freezing and takes long to load sometimes.

It was really a good purchase for the money I spent. I would recommend Best Buy anysay

Apple is a reliable product and the black design is amazing.

Slow for big video editing but overall great computer

I love my Apple gear and can tell this M5 machine would be excellent on numerous levels except that 16gb memory is not enough. For basic office and browser applications, I was at the end of allowable memory. My opinion is that you should consider the 24gb memory version (or higher) if you're going to buy this machine.

I inadvertently wrote my review on APPLE CARE for the Mac Book Pro 14", please refer to that page. Thank you.

I never actually received the product, so I can’t review its performance or quality. Unfortunately, the delivery failed because no one was available at the address at the time, and the order was automatically returned and canceled instead of being rescheduled. What made this experience frustrating was the lack of effective customer support. I was only able to interact with an automated system that kept looping without offering a real solution or a way to reschedule delivery. The laptop itself looks excellent on paper and seems like a very solid machine, but the purchasing and delivery process left a lot to be desired. I hope Best Buy improves support in cases like this.

The MacBook is great! But the service and the way I was treated at the Staten Island store was terrible when I went to purchase some add ons and received an attitude like I should be grateful for their help. I will never return to this Best Buy or any other after this incident

same as every year you know what your getting at least

I have had multiple MacBook Pro computers and the transfer to this new model has been a problem. Jumbled and incomplete files. In the past transfers were seamless.

Performing as expected. Little bit heavier than my previous one. Colors were limited. So was the protective case colors

This is used item so the quality of product different with new one

Bought this as a gift. The price was reduced three days after I purchased it. I requested a price match. It was honored but they screwed up the numbers and now my account was overcharged. What a pain to have to go through the entire purchase to correct their basic math mistakes.

This version wasn’t up to standard in my opinion. I’ve had better luck with my older Mac book pro