Customer Ratings & Reviews

Great Mac! We love it! It is just what we wanted to upgrade too.

It is a bit overpriced for a system that will be obsolete within a year. I think that Apple is getting too greedy with its profits. Save some money, don't overspend for the small upgrades in this machine version.

The customer service that person who provided me was perfect and

Performing as expected. Little bit heavier than my previous one. Colors were limited. So was the protective case colors

Easy pick out was ready when I got there super friendly staff

This is a good laptop. I would recommend this laptop to anyone in college or after

Customers service is not so good , manager is force to shell Best Buy credit card , location mayfield rd Cleveland OH . That’s not good creating trap.

really nice people in the store have patience take time to show the customer everything he need

The product was good. Your team members were not helpful and cause over charging me. This was a frustrating event.

Have to keep restarting it since things keep freezing and takes long to load sometimes.

i wanted to update to the new macbook pro, it’s lighter and i love the color

Very happy with the product great value easy to purchase

Apple is a reliable product and the black design is amazing.

I love my Apple gear and can tell this M5 machine would be excellent on numerous levels except that 16gb memory is not enough. For basic office and browser applications, I was at the end of allowable memory. My opinion is that you should consider the 24gb memory version (or higher) if you're going to buy this machine.

The computer is still too heavy in weight to carry. Also, it is slower than my trade-in. It is to be faster, but it is not. Overall, the M5 chip did not make a difference. I regret I didn't keep my trade-in Mac Pro. Thank you.

I inadvertently wrote my review on APPLE CARE for the Mac Book Pro 14", please refer to that page. Thank you.

I never actually received the product, so I can’t review its performance or quality. Unfortunately, the delivery failed because no one was available at the address at the time, and the order was automatically returned and canceled instead of being rescheduled. What made this experience frustrating was the lack of effective customer support. I was only able to interact with an automated system that kept looping without offering a real solution or a way to reschedule delivery. The laptop itself looks excellent on paper and seems like a very solid machine, but the purchasing and delivery process left a lot to be desired. I hope Best Buy improves support in cases like this.

Was not aware that the MacBook Pro m5 standard hard drive is 1 Terra bite. However you sold me the MacBook Pro m5 with a 500 mega bite hard drive and this one costs more than the 1 Terra bite. Why! Very unhappy Best Buy, not a way to treat a customer.

This is used item so the quality of product different with new one