Customer Ratings & Reviews

really nice people in the store have patience take time to show the customer everything he need

Customers service is not so good , manager is force to shell Best Buy credit card , location mayfield rd Cleveland OH . That’s not good creating trap.

The product was good. Your team members were not helpful and cause over charging me. This was a frustrating event.

Have to keep restarting it since things keep freezing and takes long to load sometimes.

It was really a good purchase for the money I spent. I would recommend Best Buy anysay

i wanted to update to the new macbook pro, it’s lighter and i love the color

Very happy with the product great value easy to purchase

The computer is still too heavy in weight to carry. Also, it is slower than my trade-in. It is to be faster, but it is not. Overall, the M5 chip did not make a difference. I regret I didn't keep my trade-in Mac Pro. Thank you.

Apple is a reliable product and the black design is amazing.

I love my Apple gear and can tell this M5 machine would be excellent on numerous levels except that 16gb memory is not enough. For basic office and browser applications, I was at the end of allowable memory. My opinion is that you should consider the 24gb memory version (or higher) if you're going to buy this machine.

I inadvertently wrote my review on APPLE CARE for the Mac Book Pro 14", please refer to that page. Thank you.

I never actually received the product, so I can’t review its performance or quality. Unfortunately, the delivery failed because no one was available at the address at the time, and the order was automatically returned and canceled instead of being rescheduled. What made this experience frustrating was the lack of effective customer support. I was only able to interact with an automated system that kept looping without offering a real solution or a way to reschedule delivery. The laptop itself looks excellent on paper and seems like a very solid machine, but the purchasing and delivery process left a lot to be desired. I hope Best Buy improves support in cases like this.

same as every year you know what your getting at least

I have had multiple MacBook Pro computers and the transfer to this new model has been a problem. Jumbled and incomplete files. In the past transfers were seamless.

This is used item so the quality of product different with new one

In less than two weeks The screen had a crack and the computer was not dropped or smashed. Geek Squad said that they could not fix and had to send to apple for repair and I had to pay the apple care fee and they could not prove that was one one who crack the screen. I think this was a defect as I own another mac book pro for 10 year and it within that time frame it has been dropped but that screen did not crack

This version wasn’t up to standard in my opinion. I’ve had better luck with my older Mac book pro

Bought this as a gift. The price was reduced three days after I purchased it. I requested a price match. It was honored but they screwed up the numbers and now my account was overcharged. What a pain to have to go through the entire purchase to correct their basic math mistakes.

Wife likes her MacBook Pro but the experience of purchasing it was a nightmare. Tried to talk her into returning it but she didn't want to deal with the horrible service again. Would recommend it but purchase from anywhere but Best Buy.