Customer Ratings & Reviews
- Model:
- 14-CA060NR
- SKU:
- 6204712
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the 14" Touch-Screen Chromebook as being easy to use and having a responsive touch screen. Its affordability and lightweight design are also frequently praised, along with positive feedback on battery life and performance for everyday tasks. However, some users express a desire for increased storage capacity. A few customers also mention some challenges with the operating system.
This summary was generated by AI based on customer reviews.
Never worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my gf for Hannukah. She opened it- charged it... never worked. Returned it. Cheap computers = cheap results. I’ll stick with my Apple computers.
No, I would not recommend this to a friendNot good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very slow and unresponsive tablet not laptop ugh I’m so disappointed and I might not ever get a HP again!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Rachel,
I'm sorry to hear that your purchase has been a disappointment. I can assure you that we always aim to make our customers happy with our products and can understand how upset you must be that this one is not living up to expectations.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including Display and Touchscreen issues. You can find that site here: https://support.hp.com/us-en/topic/diagnostics?category=computing
If any problem persists, please reach out to us so we can help you assess the situation and guide you through any applicable troubleshooting. On the diagnostic tools page, you’ll find a link to Support Home (our main support page) as well as links to contact support and chat with a virtual agent.
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
My review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't seem to use effectively as it keeps jumping to multiple web pages without any manual action. Wanted to return.
No, I would not recommend this to a friendIt's dead
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One year 5 months later and the darn thing stopped working.
No, I would not recommend this to a friendCustomer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Merchandise is not turning on after charging which is very disappointing for an 11yr old child's Christmas gift.
No, I would not recommend this to a friendExpensive and Incompatible with Microsoft Office
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to use. Basically a tablet with a keyboard. Not user friendly and not compatible with Microsoft Office Home & Student.
No, I would not recommend this to a friendMr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont like it Dont like anything about it Should have bought something for a little more money
No, I would not recommend this to a friendTouchscreen does not work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this HP Chromebook last week. Touchscreen does not work. Will reach out to best buy to see how they respond
No, I would not recommend this to a friendBroke already
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The system has an issue with the software. I call up the store and am told it’s not covered under warranty even though it’s less than a month old.
No, I would not recommend this to a friendLasted 2 weeks!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 2 weeks. Not worth a penny now since they don't refund after 14 days. Highly disappointed.
No, I would not recommend this to a friendReturn laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I returned this laptop. Its not a 2-1 laptop. Can't really give a good review sorry.
No, I would not recommend this to a friend- Pros mentioned:Performance, Touch screen
Reliable and Easy to use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this laptop 4 yets ago for my home use. It works very well and my 4 grandkids underr 9 years use it all the time.
I would recommend this to a friend HP Chromebook
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this new in August have already sent it off once to be fixed. Would not recommend. Screen shuts off in the middle of everything.
No, I would not recommend this to a friendBad computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Watch what you buy online from bestbuy. The computer I paid for shut down on me the same day I recieved it.
No, I would not recommend this to a friendIt Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer sucks , it has no delete button and it constantly freezes. I’ve used it twice in 140 days and hate it . Want my money back
No, I would not recommend this to a friendTerrible laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been unable to use seeing as it hasn’t turned on once since i purchased it. Even after being charged. Don’t waste your money
No, I would not recommend this to a friendWon't turn on.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it in January. It worked good until November. Now it just won't turn on.
No, I would not recommend this to a friendHorrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen goes off for about 5 seconds every 5 minutes. Piece of trash! Best Buy won’t take it back
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
So sorry to hear that you're having trouble with your purchase. I can imagine how upsetting this experience must be, so I'd like to help.
First, I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/topic/diagnostics?category=computing There, you can choose "Display and touchscreen issues" to get started.
If the problems persist, please keep in mind that we are always here to assist you with a variety of support options. You can get in touch with us via your preferred method at this link: support.hp.com
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Screen goes out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This would be a great laptop, it the screen would not black out every time I touch it.
No, I would not recommend this to a friendLaptop dud
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer did not work. I had to return it for repair. It is extremely frustrating.
No, I would not recommend this to a friend