Customer Ratings & Reviews

They did a horrible job. Completely went against what I asked. The manager did nothing except tell me I can pay to fix it. I asked Bryan in dept to call me and they didn’t. I left msg for him no response. And when they moved my car they moved my outside and inside mirrors and readjusted my seats.

No good no good noooooo noooooo goooood no gooooood

After consultation about reinstalling previously installed speakers w/ subwoofer from old car being compatible in my new car...the day of actual swap I was informed I had to buy another set of door speakers to fit inside new car. Price discussed at consultation was disregarded totaling me out to almost twice as much as I was told prior to. Of course sound isn't what it was in the new car without complete speaker transfer. I was devastated. Completely devastated. Not reviewing on Tech's work quality, just didn't understand why the $200 increase

The first install the guy did not install my subs correctly to the amp. I believe I was reading 15 ohms. The second time I went up to get it fixed I got a different installer. I would recommend using Matt.

They sell the service as simple install of amp and once you buy it online and go to store to retrieve, they state that yours is not like that and end up paying way more than it states, real frustrating

Installers were not much helpful at all to make the unit work. All I needed was a boost of bass with my factory radio and sure, they put the settings where I hear no bass at all and claim that it’s a small unit so not to expect much from it. They want to install a unit where they think it’s good enough and give each customer individualized treatment! And they charged more for the installation compared to prior job done in the same shop, different installer and first one was a bigger subwoofer with built in amplifier. Yes, they did their job installing my unit but not maximize customer satisfaction so yeah therefore, the one star

Good job over all, had some feed back in speakers. Tech didn't really know much about my car! Not very many options to replace factory radio

Set appointment for my BMW 5 series and tech called said he doesn’t want to touch because he don’t have a wiring diagram. Something that can be easily found. A friend of mine got his subs installed with exact car but somehow mines can’t be done.

The installation was good but now it stopped working. i wish the other guy was available to do the install.

They had the wires mixed so positive was on negative and negative was on positive , extremely angry because I spent over $1000 on the whole set up for them to basically screw it all up

Waited 3 weeks for a appointment to get a subwoofer and amp installed in my 2012 Chrysler 300 I was so excited .now let me paint a picture ,I walk in 35mins early for appt and 2 young guys in the active 2 bay install port .their were no cars in bays being worked on at fri at 1245 NONE..he finally looks at me asked me few questions and proceeded to tell me I need a 300$part to do the install after I was told we got everything needed ,sorry sir can’t do it .left went to local install shop ,owner set me up for install cheaper and told me I don’t need that part they just didn’t want to do it …and I agree ,I’m sure they have ran off quite a few people and crushed hopes and what they were promised when making a appointment with Destin Best Buy s geek squad automotive.please whoever reads this ,they can treat us badly and this is all we have to try make others not get treated that way by spreading the word …STay away from Best Buy automotive geek squad .

Took forever for install just for me to have to come back following week to correct a problem they didnt see the first time which was a blown fuse smh

Never had the work done and got a refund. Employee refused to do the work because he didn’t know anything about the car I own. Why do you ask for the car model if you do nothing in research before the appt. I had to take off of work, and get nothing to compensate. Poor service.

The install took way longer than quoted, had to be brought back the second day due to issues. The tech rushed the end and didn't get everything reconnected.

Bad customer service at best buy Gresham don't go there for anything purchased online

I love Best Buys products but I DO NOT recommenced the Geek Squads Auto install as it depends on actual employee having the proper knowledge to actually do his job with any ethics. that is just not acceptable. I had a subwoofer installed incorrectly-the first employee obviously could not figure out how to properly attach the remote power line on a stock head unit and sent me on the way with a subwoofer that stayed ON ALL THE TIME> which meant it was DRAINING MY CAR BATTERY 24/7!! This resulted in c me loosing two days pay from a dead car, the cost of purchasing a new battery. God knows what it did to my alternator as that remains to be seen. After I figured out it was the subs bad install I needed to come back and have it reinstalled which was another two hours of my life I will never get back! The 2nd installer had a diffaclut time figuring it out as well but at least i was there waiting in the shop to make sure it was actually done right--which was due to me suggesting that the use my auxillary power supply as the remote on -- glad I paid $200 bux to figure that out for them!! I then made sure I was reimbursed for my car battery!! This is NOT how a customer experience is supposed to work!! This was an epic fail in my book so buyer beware--

Very poor installation. Heater controls were never plugged back into new unit. Vents were broke and never notified about. Ground was atratched poorly on scratched paint surface. Almost started the carpet on fire. The next appointment was canceled by installer. Geek squad store manager was supposed to call back to reschedule and never did. Very disappointed as i have had other installs done that were fine. Install department seems to have a high turn over with not so qualified installers working now and a management that does seem to care once they have been paid.

More time could have been put into install. Some things should have looked a lot cleaner.

Geek squad did a good job. I still had to take my car in again though.

They did a clean job! Brought my own hardware which made it much cheaper. Highly recommend you purchase hardware online before to save $$$$