Customer Ratings & Reviews

After keeping my car for 4 hours, I was told car it too new and cannot install...

I was displeased with the process and its entirety. The first time I dropped it off for the install there was an issue with cleanliness. However when I looked at the area in question I was able to wipe up the area with a wet wipe. There was no detail cleaning needed. This delayed the install process by almost 4 weeks. I was not impressed with the customer service

Took forever to get an install appt. Once we finally did, appt took triple what they said. They had my son waiting all night. The store closed and they asked him to leave it overnight. He had work the next day. It only worked for six days and still can't get anywhere with the install team.

I called for clarity on an email received. The email was in reference to an exchange I was allowed by Best Buy, wirh no clarity. After going thru several promps, selecting several numbers, I was placed on a silent hold. After (at least) 30 min, I disconencted the call.

I Paid for a 2 channel amp install. Waited a month for the install date! Walked in on the day of the install and the installer said your truck is too new we don't know how to do it. I'm still waiting for my refund being you have to pay upfront!!

I unfortunately would not recommend using this service. I had a amp installed and when they were done there was a new hole on my firewall for wiring when there was already a factory hole to use. And it fried my battery same daybof installation.

I got it done by them, a week later it stopped working. Called to make an appointment for them to look at it and I was told “it probably stopped working because you have a cheap system.” Definitely was not satisfied with my service. I was also told 1.5 hours and it’ll be done, it took 4 hours for the lady to finish.

I had an appointment at 3:15, he said it would be done til 6 o’clock, I said okay and went on about my day. He didn’t finish the installation until 8 o’clock and on top of that he didn’t even wire my amplifier to my speakers correctly. They weren’t even pushing any bass out. Very disappointed.

The guys who installed my amplifier did a horrible job. I got the base knob as well and that doesn’t even work.

The installer convinced me to install my sub in the factory sub space after I told him I read online that it will rattle too much. He assured me it will not rattle. When I picked up my car, the first thing he told me is I have to keep the bass turned down because it will rattle too much!!

Waited a month for the appointment only to be told AFTER WE GOT THERE they dont do the wiring! Whats the purpose of the installation?

Had a backup camera and hideaway speaker installed on jeep. They did the absolute bare minimum for install. Speaker free in trunk and camera at an angle. In mid March the speaker just stopped working. I've used the service in the past and it was great. I won't be using the service again.

I showed up for two different install times and confirmed my appointments both times and still have not gotten my amp installed. Terrible customer service by Best Buy.

Store was open for retail business but they cancelled my car appointment. No call I just notice an email saying you cancelled the scheduled appointment. I understand we are in a corona virus state but this was before the shutdown and why is the store open selling products one on one on the same day.

Excellent all around except the wiring and fuse issues that needs to be adresses.

Lazy Installer came up with every excuse to not do install and never came up with any alternative options real bad attitude and I’m glad I didn’t have home install my amplifier because he probably didn’t know what he was doing or just plain lazy! Never again! I’ll do it myself!

After purchasing all the required materials for installation from Best Buy, the speakers that were installed and never worked. We went back twice and then they finally stated it was due to our speakers. Never will use them again-

Horrible customer service!! The manager (long hair and balding on top of head...i think his name was mark) was very rude and gave wrong information just to get me to purchase the total tech

Went in and gave my truck for the day, they called said it was done. I go in and they only did half my install. I had to go to the bosses boss to get the rest installed and she took his side. Geek Squad sucks!

Geek squad tech was in a rush Could've hidden wiring a bit more.