Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

No content
  • Front. HP - 2-in-1 14" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 128GB Solid State Drive - Vertical brushed pattern, HP finish in silk gold.
  • Angle. HP - 2-in-1 14" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 128GB Solid State Drive - Vertical brushed pattern, HP finish in silk gold.
  • Left. HP - 2-in-1 14" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 128GB Solid State Drive - Vertical brushed pattern, HP finish in silk gold.
  • Alt View 1. HP - 2-in-1 14" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 128GB Solid State Drive - Vertical brushed pattern, HP finish in silk gold.
  • Alt View 3. HP - 2-in-1 14" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 128GB Solid State Drive - Vertical brushed pattern, HP finish in silk gold.
  • Alt View 11. HP - 2-in-1 14" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 128GB Solid State Drive - Vertical brushed pattern, HP finish in silk gold.
  • Alt View 12. HP - 2-in-1 14" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 128GB Solid State Drive - Vertical brushed pattern, HP finish in silk gold.
  • Alt View 14. HP - 2-in-1 14" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 128GB Solid State Drive - Vertical brushed pattern, HP finish in silk gold.
  • Alt View 15. HP - 2-in-1 14" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 128GB Solid State Drive - Vertical brushed pattern, HP finish in silk gold.
  • Alt View 16. HP - 2-in-1 14" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 128GB Solid State Drive - Vertical brushed pattern, HP finish in silk gold.
  • Alt View 17. HP - 2-in-1 14" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 128GB Solid State Drive - Vertical brushed pattern, HP finish in silk gold.
  • Alt View 18. HP - 2-in-1 14" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 128GB Solid State Drive - Vertical brushed pattern, HP finish in silk gold.
  • Alt View 19. HP - 2-in-1 14" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 128GB Solid State Drive - Vertical brushed pattern, HP finish in silk gold.

2-in-1 14" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 128GB Solid State Drive - Vertical brushed pattern, HP finish in silk gold

Model:
14M-BA011DX
SKU:
5873901
Highly rated by customers for:
Loading...

Customer reviews

Rating 4.5 out of 5 stars with 783 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers consistently note the positive aspects of the 2-in-1 laptop, such as its touch screen, fast performance, lightweight design, and affordable price. They particularly appreciate the convenience of the touch screen and the speed at which the laptop operates. However, some customers have expressed concerns about the fan noise, battery life, overall performance, weight, and limited number of USB ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 783 reviews
  • Cons mentioned:
    Customer service

    TERRIBLE CUSTOMER SERVICE

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The customer service for HP is horrendous. My screen cracked after I had the tablet for a week. I called and they said I'd have to pay full price which was fine. I then went on their website and they stated I was sti able to buy the laptop protection plan so I did. When I called back they said this crack wasn't covered but the next one would be. I told them ok I just dropped it again right now so replace it and they wouldnt. It made no sense and after hours on the phone I told them it wasn't worth dealing with them and to refund me my money. I will never by HP again. The product can be great but with terrible customer service it's not worth it.

    No, I would not recommend this to a friend

  • HP - 2-in-1 14" Touch-Screen Laptop - Intel Core

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best laptop I have gotten from Best Buy and I like how it functions.

    I would recommend this to a friend

  • So far so good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am able to Google information needed and play my games with the battery lasting.

    I would recommend this to a friend

  • Great laptop computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I downsized to a 14” laptop & love this HP computer. So far no issues at all

    I would recommend this to a friend

  • Good computer for college

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter for college. Easy to use and fulfilled it's purpose.

    I would recommend this to a friend

  • Good Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am pleased with the laptop, though I wish it had a CD player Integrated.

    I would recommend this to a friend

  • Great Laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop for school and it's perfect. Very happy with my purchase.

    I would recommend this to a friend

  • Great everyday laptop.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great everyday laptop. Love the comfort of the keyboard & the backlit feature!

    I would recommend this to a friend

  • Great computer for a college student.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great computer for my daughter. Best computer she's ever had.

    I would recommend this to a friend

  • Great for any college student

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer has been perfect for everything that I've done in college!

    I would recommend this to a friend

  • So far so good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought the computer for my daughter for college and was performed well.

    I would recommend this to a friend

  • GREAT DEAL

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a GREAT computer for my wife. We would buy another one.

    I would recommend this to a friend

  • Best computer around!

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer does it all in the classroom and in meetings.

    I would recommend this to a friend

  • Works great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer works amazing it has a great resolution and processes things fast.

    I would recommend this to a friend

  • Great computer for a college student

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give it 4 stars because it's a good computer but it doesn't have a CD thingy

    I would recommend this to a friend

  • Perfect for school.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight and powerful. This is the perfect laptop for travel or school.

    I would recommend this to a friend

  • Great laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality laptop, sometimes it can be a little glitchy with the backlight.

    I would recommend this to a friend

  • Good camera

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer for online meetings! I have had good luck with all features.

    I would recommend this to a friend

  • Excellent choice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the service and knowledge provided by sales person. Very impressed.

    I would recommend this to a friend

  • Nice product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. A bit large but my daughter has it for college and she loves it

    I would recommend this to a friend
Page 31, Showing 601-620 of 783 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.