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Customer Ratings & Reviews

Your price for this item is $758.99
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The comparable value price is $999.99

Customer reviews

Rating 4.5 out of 5 stars with 593 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers appreciate the 2-in-1 laptop's touch screen, light weight, user-friendly interface, and affordable price. They are also pleased with its storage capacity and multitasking abilities. However, some users have concerns about the fan noise, short battery life, and overheating issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 593 reviews
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Very good, meets expectation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use and intuitive. the touch screen technology is very helpful

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great 2&1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really likeing my purchase! It is fast and is lightweight!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Great second computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer works great and has all new programs easy to use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Has everything I needed for my needs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been watching ads for a new computer, and I saw this one in Best Buy. It had everything I wanted plus some. I appreciated the free setup appointment during which I was able to get some questions answered. So far the computer is great, but I am lacking a little in the new system and there was a class offered to me me get more comfortable with the operating system.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    great, Fast Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great fast laptop with all the bells and whistles

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good pc to use easy to work with and nice features on it

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Great for college

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter and she lives it. Easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Bought it as a gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it as a birthday gift for my son and he loved it

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use Windows10, touch screen, vibrant colors and light weight.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Awesome computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the computer. It is really easy to use,and it doesn't get slow.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this computer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer because I was offered a remote position and I needed a reliable computer for daily use. This computer did not disappoint. I use it daily and it travels with me everywhere I go. I've traveled alot in the past,two years and its been great no issues ar all...which is refreshing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerfull, very good display, very fast, and light

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you turn it on, it turns on very quickly and ready to go. Beautiful and very bright display. It does not have optical drive, but external drive can be hooked up with USB, very simple. I bought it for my daughter who is a student at UCI, loves it because it is so light and powerful. Best Buy gives a discount for college students.

    I would recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 1 out of 5 stars

    Never Again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brand new and had to pay Geek Squad to get screen to work again. Then the switch didn't work right. Back to Geek Squad. Now overheating. Geek Squad says they have to send it in and it will be about 30 days. This is for my son to use for college. It wasn't a $249 computer but it works like one.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Excellent laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop because it does everything I need.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Laptop knice -1000 nice, K

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice addition to my other surfers, fast, easy & complete

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 3 out of 5 stars

    Good build descent performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The overall laptop is okay. The core i7, 1tb HDD and 16 GB of RAM are all pluses. The cons are the fan noise. I'm mean it gets pretty loud for a laptop while doing minor tasks like browsing the web. The HDD is slow. Compared to an SSD it crawls. If you can opt for a SSD you will thank me later.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Awesome notebook!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use & the quality is excellent!!! Great buy!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected more from this laptop. It’s slow to turn on and facial recognition doesn’t always work.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love the laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast laptop and great for college! It runs very fast.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 4 out of 5 stars

    Bought for college student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the versatility to this laptop. Easy to setup.

    I would recommend this to a friend