Customer Ratings & Reviews

Hard to review, I haven't had to use the service and hope I never will. Previous experience with Geek Squad has been good and poor

I don't buy electronics without this support any longer. I've had a couple issues over the years with certain brands and having Geek Squad cover me makes the purchases worth it. I am extremely careful with expensive electronics so when I say I still buy this plan, it's a good deal.

I don't buy electronics without this support any longer. I've had a couple issues over the years with certain brands and having Geek Squad cover me makes the purchases worth it. I am extremely careful with expensive electronics so when I say I still buy this plan, it's a good deal.

Purchased the 2 Year Protection plan on the Fitbit Charge HR I purchased for my wife. The plan cost $30, and in my opinion, is a great deal in this situation since these fitness trackers tend to break down within the first year at a higher than average rate. We will receive full product replacement if it stops working, so I'll gladly spend the money on the warranty in this case.

I know many people thing Best Buy is over priced but they need to be reminded they do price match! Plus they offer this awesome insurance for most product (I think). I purchase the insurance with all my electronics. I know it was be a bit pricey but it's totally worth it in the end. Covers pretty much anything that that can possibly happen to the devices

I cant recommend the protection plan any more. For me its absolutely essential. So many things can go wrong after your in store return date and this prevents you from having to deal with the manufacturer and possibly not even being able to get your product replaced or fixed.

I feel protected. I have never had to use them but I feel safe that if I have to use them I can count on them.

I dont always buy the extras, until my printer of less than a year broke on me. I called HP they told me i would have to pay $150 for them to send me a new one. They said they could replace the part because it was going to be more expensive to repair than to buy a new one. I bought a new printer and got the protection just incase anything happens to it its cover.

Got a new watch no problem. My fit bit charge to was a year and a half old. I want while I worked while I slept in while I played. It barely showed any marks but the lens got a small crack after an impact one day while working. I took it in the Best Buy show them the receipt for the warranty and they gave me a brand new watch. You can’t beat that!

Geek squad is a must and I always give it as part of the gift when I buy something like this. It's peace of mind and has paid off multiple times!

Highly recommended! Some products may not last long with normal wear and tear. With this protection it will ease your mind knowing if anything happens, your product would be replaced without spending more money to replace it,

Best Buy replaced the Fitbit no trouble. However, this time they gave a Best Buy gift card and not just a product replacement. I am now wondering when my new Fitbit needs to be replaced will Best Buy replace it. The Fitbit was on sale. I am afraid to replace it since they no longer do product replacement. I am afraid that I will only be credited the sale price.

Great value and worry free. Best buy is everywhere so very convenient. And cheaper than most cell phone companies that offer device insurance.

Excelent Services , the one who help in my shopping day explain me the new features , the guarantee , the protetec plan.

Can't complain, service is always great. I'm glad Geek Squad is there for the just in case.

Although I Love my Google Pixel Fitbit Watch, I would NEVER own it without the warranty Best Buy offers! It adds up to pennies on the dollar to secure purchases that you cannot be without!

I have not had to use Geek Squad for this product but I like having the piece of mind that I have it if I do need it.

This is a no brainier to get for the watch as an insurance coverage in case life happens because it will happen just a matter of time. Best Buy has best replacement program and almost any product at Best Buy can be covered. Products are essentially investments and you should always protect investments.

Haven't needed this service for this product yet, but have used Geek Squad protection before. Very professional, knowledgeable, and quick. I don't hesitate to protect all my devices with a protection plan knowing the quality of service I'll get.

The agents installed and setup my Google TV. Everything was connected and full operational and instructions were reviewed. The staff is knowledgeable and very courteous. I strongly recommend Geek Squad.