Customer Ratings & Reviews

Love the cost of the warrenty but havent had any hint of needing to need it.

I switched back to Android and i bought this and its so much better than my old apple watch

the agents are very professional.geek squad will continue to use it

I got this protection plan for my smart watch because I’ve read a couple reviews some watches have complications after a year after purchase. This pretty much puts a security blanket over it, just incase it starts having problems.

Bought this for a smart watch. I ALWAYS buy the protection plan!! The watch stopped working, I went to the store, left with a new watch. I decided to upgrade so I just paid the difference and bought the plan for the new watch.

I pay $200 a year for total tech support but continue to pay for additional support on various products. It’s all quite frustrating because I feel like I’m just throwing money around. And I’m pretty sure you shouldn’t feel that way

I was within my two year warranty. My phone completely died. They helped be pick our a new watch. It was not in the store so they order it and it was shipped to my house. Everything worked out great. I suggest you always get the warranty.

Can't go wrong with these. My watches have always seems to slump down a little over time or the batteries just go out in them and this protection plan keeps me going with a good watch that does everything I need it to.

So happy and pleased with this service. OThey are very knowledgeable and kind

Even though it seems expensive at first when buying, it is 100% worth it!! I sweat a lot and sometimes bang against things and my Fitbit messed up. I had this protection, took it in and replaced it with no problem! Easy and no questions asked!! For the money you pay for gadgets, get them protected!!

Geek Squad service. Is probably the best service, repair or replacement plan I've gotten for electronic devices. I always get it. 10/10

Family is hard on electronics. Would never buy without extended warranty. Even if never used, worth it for the piece of mind.

Very decent work. Looking forward to using the service again.

I have been a BBY customer for years (around 10 by now) and I never buy any electronics without the replacement/protection plan attached. It's worth it, they will either fix the product or give you a new one. And that, to me, says a lot about the store's policies and their commitment with the public.

BestBuy purchase warranty have always been pretty good with me. I hadn't had an issue with returning or exchanging a defective merchandise.

If you ever have a problem or have had one, it only makes sense to protect your purchase. Best Buy has always honores the Geek Squad protection. We insure many things and this is another item that I depend on.

I mainly use the samsung smart watch as my watch but did get to use and see the fitbit watch and see the improvement of the current watch conpare to the old ones where a relative of mine use over 6 years ago.

I purchased this on my original Fitbit. After about 18 months, it was showing signs of wear and starting to come apart. I stopped into Best Buy to see what I needed to bring in to use the replacement policy and the replacement was made on the spot! I made sure to have this on my new one.

I always get the protection. Products just don't last as long as they used to. Best Buy always will repair or allow you to exchange the item. Previously exchanged my fitness watch that I bought over a year ago that did not hold a charge anymore. No questions was allowed to exchange for another product.

Didnt need it but nice to know i had something for "just in case"