Customer Ratings & Reviews

The agents explain the option to my Apple Watch and assist to request my order.

I've only used Geek Squad Protection Plans 1 time, and it was a flawless, hassle free interaction. Asked me my problem with the device, keyed a few things in and told me my replacement options. I decided to upgrade to the newer device and pay the difference (new product cost - original purchase price). Super easy.

My husband loved his watch. One of the best gift I have given him. I would recommend this watch for a Father's Day gift.

I purchased the 2-year accidental protection package from Best Buy and I am so glad I did. After almost 2 years of owning and using a Fitbit Blaze, the tracker got extremely hot, melted, and would not come back on. BestBuy replaced the watch without a problem and honored the protection package without question. I would highly recommend Best Buy's protection package.

Agents mointed the tv fast and where very perfessional

The geek squad is amazing in best buy. They are so helpful and they guide you and tell you what you need to do if you have a question. They fix your items in a reasonable amount of time.

I always get extra protection to anything I buy, it is worth paying a little extra and if you have the Total Tech they give you a 20% discount. Best Buy always has great deals and protection plans, my husband and I always renew the Total Tech yearly we've had it for 3 years now, and will keep on getting it.

This warranty was worth every penny. It covers anything that could go wrong. I recommend getting at least the 2 year warranty on all wearables.

I purchase for all my electronics and Geek Squad is the Best!

Geek squad protection plan is amazing for Samsung watches. I will highly recommend if you're buying a Samsung watch from Best buy you get the Geek squad protection plan you won't be sorry.

Good customer service at Germantown store 10 of 10

I can read text and email and respond with the keyboard on it. This thing has the most accurate GPS. Better than my Garmin forerunner. The Garmin takes 5 minutes to gat an accurate GPS reading the band takes a couple of seconds. The health program is more than expected. The sleep tracking has me at the doctors and has had my doctor refer me to a sleep specialist. I am really pleased with the Microsoft Band.

I bought this for my $400 smart watch. Let's face it - wearing something that expensive on your wrist is a little unnerving. It is great knowing that any accidental damage will be covered, as well as any other issues I might have during the coverage period. I hope I never need it, but I am glad I have it!

I never make a purchase without a protection plan these days. They help to ensure that when my product begins to act strange, has manufacturer issues, or just stops working that I am covered and can easily have it either fixed or replaced.

Excellent and exceptional service and thank you. Always happy when I go in for help.

Could never make a best buy purchase without Greek squad coverage.

Buying this paid for itself! I never buy a watch without the warranty.

since I got it only take it off for charging every 22 days,,,

I had an issue where the battery was dtaining quickly and they were able to help me troubleshoot and get the issue resolved.

My mouse would not hold a charge after a year and half and bringing it back with this coverage made the process so effortless and I left with a new mouse and nothing out of pocket!