Customer Ratings & Reviews

Excellent warranty service. I arrived with my broken equipment and they carried out the warranty process quickly and safely. From there, I have secured all my Apple equipment with them.

Ita great....................love it...............

Perfect for individuals who need to count calories

My hubby bought me a FitBit in May for my birthday, & for some reason added the replacement plan to it: we rarely do that! But my FitBit menu button on the side was hard to push in; one day it was impossible to do, & I had to hold it down forever to even see the time, then it wouldn't scroll thru the rest of the options, like total steps, heart rate, etc. We took it to Best Buy, & after Customer Service looked at it, I was given a totally new one, same type (HR+) & color. It was totally worth the extra money ($25, I believe) to fully replace a $150 item!! Great service!!

Helps when an item needs a refresh to restore its processing speed

Super son excelente y n ok note hacen esperar!!!!!

They come when you call them. They exchange if they can't fix. It helps.

It is the first time I decided to buy and have been a great decision

I bought the protection plan on my husband’s Fitbit Charger 2. At the time, they didn’t have screen protectors yet. My husband’s job is very demanding and many times his watch will take a beating. Besides all the scratches, he had cracked his screen. We brought his watch in and they replaced it. On top of that, we were able to buy another protection plan on the new one. My husband and I think this protection plan is amazing!

Great purchase for a mechanic like myself who tends to break my watch

I bought a Jawbone UP 3...wouldn't charge anymore..luckily I got ins! Well went in and no longer carried them, so I got a fitbit HR I think I paid $30 or so to renew ins or the difference in what was covered...Then about 7 months the Fitbit HR band broke..so came in, Got the NEW Fitbit 2 paid NOTHING...then 3 months in Band broke BAND BROKE...then came in just 3 weeks ago BAND BROKE LOL I am on my 3rd Fitbit in about a year and a couple months...I think all in all I paid $30 something for Ins curing that time from the original purchase..OMG GET IT!

Great service...staff is very accessible and understanding they have great customer service...

We purchased two Fitbits but only one protection plan, as my husband is very rough on things especially his cell phone and so I figured it wouldn't be much different with a worn device such as this. It paid off immediately, as the charger wasn't working for the Fitbit. Best Buy customer service was super efficient and effective at swapping the device out. The second Fitbit he got was a different color, and he loves it. The comfort of knowing that no matter what happens for the next two years we're covered is well worth the initial investment.

If you want keep safe your expenses, yua have buy one of this

Nice watch , easy to set up easy to use , I’ve been using for bike sport and I can say watch works great and it’s worth it

Great mens watch. Looks great and does everything needed and more

Best Buy Geek Squad is easily one of the best purchases for wearable tech. Everyday stuff happens and things like smartwatchs and headphones are something that can easily be broken, I have never had any issues getting and item fixed or replaced. 10/10 I would always buy geek squad protection for items I use daily especially wearable tech because you never know what life will throw at you.

I ended up getting the largest version of this watch, and i find it to be very comfortable. . I use it everyday and seems to be holding up well. Im a nurse, so im continuously washing my hands and getting rhe watch wet. Its held up nicely

Great for any extended warranty on all of your devices!

Software is excellent. Love the bezel and how I can move through different apps smoothly. Only downside of a Galaxy watch is that I have to have a Samsung phone to monitor my blood pressure. Other than that, it's an excellent watch