Customer Ratings & Reviews

So, Happy i made this purchase to get the protection I need. Don't pass this up

Top notch customer care. Whenever my watches would start to fall apart they helped me get into a new watch and on my way.

My Samsung watch died about a year and a half into this warranty. Worked like a charm. No questions asked and gave the money back that I orginally paid and was able to get a newer watch.

was given the Samsung gear S3 watch for my birthday almost 2 years ago. My wife bought the extended warrantee. this past week the watch battery started to fail. was only getting about 7 hours life between charges. Not good. went to Best Buy with receipt. they gave me a STORE CREDIT gift card for the full purchase price of the watch plus tax. I then bought the latest generation of the same watch, with the extended Warrantee of course.

The Geek Squad set up my new Pixel phone successfully despite the challenges of me not remembering some passwords needed

Great service...staff is very accessible and understanding they have great customer service...

I absolutely live my galaxy 4, i know it may sound trivial but i think its cool to see my initial on the 12 'clock dial. I see new features like my stress zone on here, different workouts. I love how easy it is to navigate between widgets.

Warraenty is nice to have for protection for 2 years.

This is my second time buying the two-year accidental geek squad product replacement. The first time was for my Samsung watch and because I bought this product replacement I was able to bring in my Samsung watch that stopped working and replace it with a brand new one, essentially an upgrade to the watch I used to have because they no longer have the same model. So with his protection you either get a new watch of the same quality or better.

The agents set up my new phone and fitness watch and provided me the how to use info I needed. When I had issues with my phone they took the needed time to resolve the issue and even worked with A T & T staff to get it working correctly. GREAT JOB!!!

Hopefully I won’t need to use the product for my watch.

I have owned a few activity watches over the time. For one I can say I do not like the Fitbit. I decided to go to Garmin and see how they would work. I got this vivoactive and so far I am pretty satisfied with how it works. The activities are nice to track each individual activity and I think the app is pretty easy to use. It allows you to track all your activities and keep an eye on things. As with any heart rate monitor they're all just kind of a guess. So it's kind of neat to see the changes in hr but I pretty much use it just for the ability to switch between different activities easily. Also I noticed that it doesn't really count steps when you're driving like other trackers have. In short probably not worth $200 but I don't hate myself for buying it either.

Nice team at Best Buy Raleigh! They took care of me and helped me through the process. Explained and took the necessary time to walk me through eveything.

I have not had to access their services as yet, but documents arrived timely. I received a follow up message making sure that I was aware of the 2 year Geek Squad Protection.

They come when you call them. They exchange if they can't fix. It helps.

This is the best thing next to sliced bread. Without it i would be without products right now. The fact i know if something goes wrong i am covered is a big peace of mind.

Had the amazfit GTS smart watch. Worked well for my needs. Recently began not holding the charge. ( just under two years old). Originally up to 14 days. Was getting 10-12 days repeatedly. For the last 2 months, charges only lasting 5 days. Fortunately had the extended warranty through best buy. No issues. Unable to reorder same watch. Given a store credit for amount paid. Thank you.

Have had the GSS on a few electronic Items. Never had an issue with needing a warranty replacement. No Hassles at all. They gave the New Replacement Item. Not a refurbished Item like some companies (cough uhm VZW uhm). I recommend getting this coverage on any electronic large ticket Item.

It is the first time I decided to buy and have been a great decision

I cracked my watch screen while swimming in a lake just a couple months after getting my smartwatch. At first I was really upset until I remembered I purchased the protection plan. I went into the store and they replaced it the same day with the same product even though it was no longer on sale.