Customer Ratings & Reviews

Geek squad is always a great investment, when anything happens, there no issue or fuss when you bring it to them

They were very helpful and friendly. Very user friendly if you have an appointment.

All locations I've been to, agents are knowledgeable, happy to help, and always given me a pleasant experience. I don't know where you find these people but they're all great and make trading in exciting.

The service at Best Buy is the best. Anytime any of my item malfunctions the geek squad is there. They are so nice and helpful.

When it comes to smart electronics coverage is a must. Do not short yourself because of a few extra bucks. The peace of mind alone is worth it.

Best warranty I have ever had the pleasure of getting. You have two years to Swap out or return for a full refund on the product. Really gives you the comfort of getting something and not worrying about it breaking in the first year. You can really test out the product.

I really love my watch. There are so many apps you can ad to it. I especially love the fact that you can check whether you are in a-fib or not. This saved my life knowing there was an issue with my heart.

I love it it great I recommend to others people to buy

I always buy the protection for things that I get for my boyfriend. He works construction and some things don't hold up as well when they are out in the sun for long periods of time. With a watch, protection was a must. Best Buy makes it so easy with this protection that I consider it with every purchase, regardless of who it is for, and buy it for more than half of said purchases.

These guys are THE BEST!! Having this protection for the year is great. I've taken my computers to have them cleaned and they did a phenomenal job each time, not to mention with a computer that was 2013 old. One computer I forgot the passcode and they were still able to bypass it and get it cleaned for me. I'll be subscribing again, not to mention you get FREE computer protection when you buy this protection. Win, Win.

This is a great thing to have. Ive used it on other items they take it back with no questions asked and give you a new one or repair the one you got. Mainly give you a new one tho

A must have for any smart watch, phone, or tablet I've drop my phone and banged my watch too many time not to have this coverage.

I had the misfortune that my watch 4 had a broken battery and I took it to have the warranty validated and without any objections they returned my money for what the watch cost me.

Smartwatch failed one month before the warranty expired so I returned the watch to Best Buy and was given store credit for what I spent on the watch original. No hassle quick easy return. I used that credit to purchase a new watch and an additional service plan for that one.

not great for phones unless its iPhone or Samsung. For any other device like Google Pixel, they don't do part swaps, they want $199 service fee to replace it. Phone itself, by the end of the 2 years is already that price for the refurbished (which is what they send you). Really no point.

they did not have the smart watch 5 any more so i got the smart watch 6 for the same price and i really love my smart watch 6

A must for all your electronic devices. They are always nice ans helpful.

Have had the GSS on a few electronic Items. Never had an issue with needing a warranty replacement. No Hassles at all. They gave the New Replacement Item. Not a refurbished Item like some companies (cough uhm VZW uhm). I recommend getting this coverage on any electronic large ticket Item.

I purchased the 2-year Accidental Geek Squad Product Replacement on my Samsung Gear Fit2. I have not used it on this particular product, but have purchased the same 2-year replacement on other products purchased from Best Buy and on one occasion, Best Buy replaced an item that could not be repaired. No hassle. They stood behind their product replacement. I would recommend seriously considering the small cost of the product replacement, depending upon the item, the use of the item, and the cost of the item.

I purchased this 2-Year Accidental Geek Squad Product Replacement plan on a whim because by the time I'd saved enough to buy the product I wanted (a Fitbit Aria), it had gone on sale and the price equalized out. Plus, there had been some rumblings on longevity of the device. And while I had initially I forgotten about it, I fortunately had to buy something else and happened to see the active warranty. So I took it in. No muss, no fuss, Best Buy replaced it.