Customer Ratings & Reviews

They supported me to check my Samsung watch, I always buy insurance with Geek Squad for my electronic devices.

When I purchased my first fitbit, I also purchased the 2-yr Accidental Geek Squad Product Replacement. When my fitbit "died" (battery went dead, and wouldn't recharge), I was able to get a new replacement. Because it was a newer model I had to pay the difference in purchase prices. That seemed very fair. I'm glad I bought the coverage.

I have used this service when my first watch stopped working while I was on vacation. Having the 2 year protection prevented me from having to buy a new watch.

I am so happy I purchased this 2 year warranty. I purchased it for my Fitbit and when my Fitbit broke, it was so easy to bring it in the store and get a replacement with no problem at all. It took about 5 minutes and because the Fitbit was actually cheaper at the time of exchange, I even got money back on my purchase. Definitely recommend.

Great plan! Much needed for a kids watch! Who knows what kind of toughness can happen!

Although I Love my Google Pixel Fitbit Watch, I would NEVER own it without the warranty Best Buy offers! It adds up to pennies on the dollar to secure purchases that you cannot be without!

The agents installed and setup my Google TV. Everything was connected and full operational and instructions were reviewed. The staff is knowledgeable and very courteous. I strongly recommend Geek Squad.

Purchased it with myFitbit. Great purchase. When I got back into Crossfit and wanted something to monitor my HR while doing so, the Fitbit Blaze and 2 year protection plan were a great purchase pair. I was able to replace my item with no problem after the band began to tear and watch had a hard time updating. Staff was fast and helpful.

I purchased this for my galaxy watch 4. If you are active I feel this is a must. I had the coverage for my watch 3 and it had some issues. They not only covered the watch but refunded my my money and I used it to purchase my current watch 4

WHile none of my fitband/smartwatches ever had any physical damage, these things are right there on your wrist and in harms way. It seems like the batteries start feeling their age right around the time the new model comes out so it can help offset the cost of upgrading.

I got this for my Samsung galaxy active watch. Ive had to use it a few times. Great service and no questions asked when I needed to replace my watch. Get this amd dont bother going through Samsung who will not replace your item.

I love this watch. It has so many things you can do and I have a lot of medical issues. I can do a lot of them on this watch.

The agents explain the option to my Apple Watch and assist to request my order.

Got the protection plan for the Versa watch due to ongoing design flaws associated with older models. It’s a highly used item and subjected to ongoing wear and tear. Also, I don’t know how it’ll hold out in swimming pools for extended periods of time. Haven’t used this yet but a small price to pay.

Excellent and exceptional service and thank you. Always happy when I go in for help.

this product was recommended to me I'm so grateful that it was it was one of the best products that we bought we're so satisfied and happy with the service and the professionalism and courtesy that was given to us we recommend this product to anyone who would buy it thanks.

I got the Fitbit Charge 2 with the best buy warranty and it was totally worth it! I had a problem with my band, and I could easily replace my fitbit and get a new one for it. The exchange did not take any time and I was helped out promptly. I did not have to pay extra to replace the band or for repairs as it was all covered.

I bought the protection plan for my smart watch cos it was inexpensive and given that I was replacing a watch that stopped working out of the blue, it seemed like a good idea. I haven't had to *use* the plan, and I really hope not to, but the peace of mind is nice.

I've worked for best buy in the past and will never make electronics purchases without it.

The Geek Squad plan that I had on my old vivoactive HR covered replacement for "wear & tear" when the band broke. Since the HR is not carried any longer they replaced it with a vivoactice 3 (which is the new version of the HR). The only cost was for a new Geek Squad plan since the HR was over a year old.