Customer Ratings & Reviews

One thing I love about Best Buy is their customer service and any time I have an issue with any of my electronics and need to use my warranty - they are there to help to fix the issue. Best Buy warranty is the best!

Replacement, was very easy for my smart watch. No questions asked simple process in the store. I brought the protection again for new device.

I highly recommend geek squad protection plans. Especially for products that are used every day or prone to damage. I won't buy a electronics product without a geek squad plan. I don't always use the plan but Im always glad to have the peice of mind that my device is covered if something happens.

I bought this with a watch I bought 2 years ago, after running, swimming, hiking and doing all different stuff, the watch took a beating and still handled everything. After everything, the watch was im good condition. Recommend getting it for any product

I LOVE my watch. Battery like is fantastic. I forgot it one time as I oeft for work and missed it all day. The capabilities amaze me

Anything I buy over $150, I always get protection. I have three kids and something is bound to happen in the next 2 to 3 years. I’d rather play it safe. And when something does happen they are awesome they fix or replace it right on the spot. Totally worth it!

Anything I buy over $150, I always get protection. I have three kids and something is bound to happen in the next 2 to 3 years. I’d rather play it safe. And when something does happen they are awesome they fix or replace it right on the spot. Totally worth it!

I have a son with special needs and he has done some damage to his tablets. This has definitely been more than worth the money

This is the first time I purchased the Replacement Plan from Best Buy for the MS Band 2. Within 2 months, the MS Band 2 just stopped working. Best Buy took it back without an issue, refunded the amount for the MS Band 2 and the amount of the Replacement Plan (as they were unable to replace the discontinued item)

[Employee of bestbuy] I always purchase protection on my devices. Best buys geeksquad protection makes it easy to swap out devices if stops working properly.

Would not pass up getting a guarantee subscription on excellent service package

I tend to always purchase a warranty on the higher end electronics I buy. Always come in handy and always pleased with the service provided. I bought this along with my fitness tracker and it's great to have if your watch breaks or stops working.

YUP, geek squad has traded out our device when it has failed no questions asked. Simply told them that it broke and they honored the product replacement. Very happy that I bought this coverage will do so with future products with Best Buy.

Working with Geek Squad is usually pretty good. Most times, they are able to explain things I can understand. Very good service.

Great service, worth the price. It is a good investments.

Service is great, they really care about customers

The Fitbit have been prone to have their bands fail after intense workouts within two years. I have owned several different style Fitbits and love BB Geek Squad Protection Plans on these watches. Maybe I'm hard on these Fitbits, but love the accuracy and the fitbit app (over 4 years and going)!

Absolutely get this, it worth it, specially on watches and TVs. I have gotten the protection for most of the things I buy and I have never regret it

Can't complain, service is always great. I'm glad Geek Squad is there for the just in case.

If you do purchase the Garmin Vivo heart rate watch be sure to purchase a protection plan. My first watch lasted 11 months. Everything worked fine until the 11th month until the screen no longer reacted to my touch. Purchase the protection plan and save you the hassle of purchasing another one.