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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 5986 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 188 Showing 3,741-3,760 of 5,986 reviews
  • Rated 5 out of 5 stars

    Greek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used quick squat as of yet my husband bought it for a protectio

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it, I used it because my watch was damaged I didn’t have any problem with the warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Fitbit stopped working and luckily I had bought the geek squad protection and it was covered. phew!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used the protection plan before and Best Buy does a great job with honoring the plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use this protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best warranties are at best buy hands down. Super hassle free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Okay sort of.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in case I needed it. Kind of like insurance - great if needed but if not wasted $$.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Nice To Have Great Protection Provided For My

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend for you to purchase accidental coverage with your FitBit and For Such A Expensive Watch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is totally worth it to get a warrenty!!! If anything ever happens to it you can get a brand new one!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Inconsistent across stores.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had issues in past when I would bring a product for a warranty claim and be denied at one store because the product was still partially functioning (not fully functional), but the claim was accepted at another store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad helps show me how to use my product to the best of my ability.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It protects my products from defects and internal damage also.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I thought it was...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I purchased the accidental protection because I planned on being extremely active with my watch. Which I was and ended up shattering the screen right before the pandemic. All businesses including geek squad ceased operations so I couldn't come in and ask questions about repair. So I called and asked for a replacement when they started curbside. They told me I didn't have the right plan for that. I waited months for them to start opening for appointments again. Only to get a gift card for what I paid for the watch minus the $60 protection plan. Unfortunately, I bought the watch on sale and so now I have to cover the difference out of pocket. Plus purchase another protection plan. No one told me the protection plan was basically a 1 time use and then you have to purchase it again.. didn't think it worked like that. I understand 1 replacements per year or something like that, but jeez. I'm out of pocket $100 extra because of the "replacement voucher" as it should be called and the difference in sale price. On top of that I had to wait 4 months for them to do basically what I was asking for immediately after the accident. Geek squad is a joke.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Peace of mind!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The accidental damage replacement plan is essential for wearable tech or any portable tech! So so worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice back up plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You never know these days. It's nice to have extended coverage over your money spent on these fancy devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad the best evrr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad is wonderful, and really know what they are doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great company , great service no problem replacing item

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for the money. Definitely worth the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get it if you can! it's worth it all the way. Best-buy wont let you down and will help you when you need to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this product for all eligible products. Makes getting a replacement for a broken product so easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my washer quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came to my house within a day and fixed my washer. Very helpful.

    I would recommend this to a friend