Customer Ratings & Reviews

I really live my watch . It's a really good fit and works wonderful

More than I could ever wanted. Just looking at this watch is gonna make you want to run.

We have always had good success whenever we have had to use the protection. Simple and have always been satisfied.

This is such a great watch! Battery life is unprecedented and the flashlight built into the watch is a life saver!

Get my products ready to be use. No worries they get it right all the time.

I had a issue with my Samsung watch but the geek squad handled it. I'm thankful I had it.

Used my warranty when Samsung's update "bricked" my watch. I wish the warranty covered the full length of time for as many replacementts/repairs necessary during that time. Not just a gift card for the amount, then having to purchase a new item and a new warranty. Warranties used to work this way!

This is the first time I purchased the Replacement Plan from Best Buy for the MS Band 2. Within 2 months, the MS Band 2 just stopped working. Best Buy took it back without an issue, refunded the amount for the MS Band 2 and the amount of the Replacement Plan (as they were unable to replace the discontinued item)

Havent had to use it yet this time around but last time it was a quick easy replace when my watch started malfunctioning. Best thing to get for smart watches in my opinion as every one ive had tends to malfunction at some point.

The Fitbit have been prone to have their bands fail after intense workouts within two years. I have owned several different style Fitbits and love BB Geek Squad Protection Plans on these watches. Maybe I'm hard on these Fitbits, but love the accuracy and the fitbit app (over 4 years and going)!

I am so glad I got the warranty. I walked in there told them the device wasn’t working. They refunded my money. I got a new device.

If you do purchase the Garmin Vivo heart rate watch be sure to purchase a protection plan. My first watch lasted 11 months. Everything worked fine until the 11th month until the screen no longer reacted to my touch. Purchase the protection plan and save you the hassle of purchasing another one.

I bought first protection plan on a fitness watch about 10 years ago. I’ve found that every one I’ve owned has not made the two year anniversary but longer than the manufacturer warranty. Nice to have protection plan to help cover replacement

Easy working with Geek Squad Team at the Louisville Shelbyville Rd Store. Walk me through the policy and on to new watch!

The products that I purchase from Best Buy are great and I always make sure that I pay warranty from Geek Squad so I can make sure that if my product is damaged, I can go to Best Buy and speak to someone from Geek Squad to have my product repaired.

The Geek Squad has the best customer service. I am so happy with the service.

I like the squad because it's squad is a very good company and it helps people save money and save time in fixing technology and it helps people who can't fix it on their own have an easy way to fix it instead of having to buy a brand new device.

I always buy the Geek Squad protection plan when I buy a new device. It's peace of mind, and help when I need it the most. The cost is well worth it.

I always purchase protection on my devices. Best buys geeksquad protection makes it easy to swap out devices if stops working properly.

I have never had a problem with Geek Squad always helpful.