Customer Ratings & Reviews

I have used the Geek squad protection more times than I can count for various items. I bought this for protection package for my husband's new Asus zenwatch 2 smart watch. Hopefully nothing will go wrong with it, but if it does Geek squad protection gives me more time for the item to be repaired or replaced.

Totally helpful customer service. Patience and understanding effort to ensure that I was happy with my purchases.

I haven't used this yet but it will be there when I need it. I never purchase tech with out the protection.

Purchased this for my Samsung Gear S3 Frontier since it cost $350 plus tax. This was a good investment since it covers the product for 2 years which includes accidental things that could happen so it was definitely worth the expense to receive peace of mind for a smart watch that was already pretty pricy.

Used my warranty when Samsung's update "bricked" my watch. I wish the warranty covered the full length of time for as many replacementts/repairs necessary during that time. Not just a gift card for the amount, then having to purchase a new item and a new warranty. Warranties used to work this way!

Great product. I cannot leave without my watch. I love it!

They were great just took awhile to be seen . They had low staff that day.

Omg... This was the best installation. No mess, no fuss and very efficient. They even made sure we knew how things worked before leaving. If anyone is looking to anything installed by Best Buy... Do It! It's worth it... Hands down.

They replaced my phone as the prior phone had an issue and wasn't repairable. Quick and efficient.

Nice to have the insurance always good to have the back up never know what can go wrong with my item thanks for the Geek SQuad!

There fast at helping out no matter what the issue is. The always friendly and educated

Im hoping this helps protect my boyfriends watch, he works in a factory, so hoping the scratch resistant works!

The guy that was on the counter was so nice and very helpful.

Can't go wrong with these. My watches have always seems to slump down a little over time or the batteries just go out in them and this protection plan keeps me going with a good watch that does everything I need it to.

I got this protection plan for my smart watch because I’ve read a couple reviews some watches have complications after a year after purchase. This pretty much puts a security blanket over it, just incase it starts having problems.

I feel really secure if something happens to my wach due this insurance

I am so glad I got the warranty. I walked in there told them the device wasn’t working. They refunded my money. I got a new device.

Bought this for a smart watch. I ALWAYS buy the protection plan!! The watch stopped working, I went to the store, left with a new watch. I decided to upgrade so I just paid the difference and bought the plan for the new watch.

We have always had good success whenever we have had to use the protection. Simple and have always been satisfied.

This is such a great watch! Battery life is unprecedented and the flashlight built into the watch is a life saver!