Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 5979 reviews
(5,979 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Not very helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money. The insurance you can get with your phone is just as good.
This review is from 2-Year Accidental Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Samrt Watch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never used this insurance for my watch also i want to buy a new samrt watch
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Doesn't replace if you have any issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Go only with replacement protection plans. GSPR only does that. Do not buy this and waste your money.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Always a joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You'd do better just buying another phone. It's great for tech, but horrible service for their phones.
This review is from 2-Year Accidental Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
misled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no one will help me. SOLD PROTECTION PLAN AND WHEN i WENT BACK TO BEST BUY THEY SAID THEY ONLY REPAIR APPLE PRODUCTS
This review is from 2-Year Accidental Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .From your post it looks like you have a Geek Squad product Replacement Plan, so no repair should be involved. Please give us a call at (800) GEEKSQUAD or (800) 433-5778 so we can look up your plan and give you instructions on how to get it fulfilled.
Rated 1 out of 5 stars
I didn't get a notification about this plan ending
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No updates of this plan in my account. Not happy with covid that these were not extended.
This review is from 2-Year Accidental Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Sandy. Thank you for taking time to share this with us. We're sorry about this lack of communication with your Geek Squad Protection plan. We appreciate the feedback however. Please let us know if you have any other questions or concerns we can help out with.
Rated 1 out of 5 stars
Not explained correctly!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman told me you could use for trading the watch in when the next model comes out. Found out that's not true... Returning this!
This review is from 2-Year Accidental Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont know haven't had to use it will see later i hope its good
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Samsung watch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has not been 2 years i need my watch fix....place call me 2392206585
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad...... .
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Needs to be cheaper
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was ok but amazon is cheaper so i overpaid so it was alit
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Dont
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a waste of money and what a junky watch. Just walk away
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned the watch and no longer needed the protection plan
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just feel like I got this but I don't think I might even use it.
This review is from 2-Year Accidental Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for sharing this with us. We totally hear you on this and hope that you don't have to use it in the event of an issue. However, if you do, we'll be happy to be there for you.
Rated 1 out of 5 stars
Complete waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasteful and expensive... They were very unhelpful with a refund.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not needed since we returned item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not needed since we returned item. Purchased elsewhere
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Used to be the best warranty ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This warranty is no longer available, It is for 2 yrs. Fitbit is only 1 yr.
This review is from 2-Year Accidental Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Haven't needed it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe needed for more expensive products, but didn't need it for this.
This review is from 2-Year Accidental Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Needs More coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Should have something for thefts with a small fee.
This review is from 2-Year Accidental Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We do offer loss and theft protections on certain phones for an additional cost. Please swing by your local Best Buy store to see if your phone qualifies to have that protection added on.
Rated 1 out of 5 stars
2 years accidental replace
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My biggest mistake ever not good at all.store .....
This review is from 2-Year Accidental Geek Squad Product Replacement
No, I would not recommend this to a friend