Customer Ratings & Reviews

I think Geek Squad is a good resource but they should be available to answer any and all questions that you need if you have a best buy card.

This replace program is a great idea for watches and such. I’ve had my watch break down and they helped me fix and replace them.

Great protection for purchases to make sure works & what you want. Excellent Customer Service.

When I returned my First Alta because the battery did not function correctly, the customer service rep was very helpful when I wanted to replace it. The procedure was very efficient.

Awesome protection plan geek squad helps you through each step that you have a question with and they find the solution fast as well

Helpful when my friend found out that Fitbit bought Pebble. They gave us an e-mail about trading the watch in for a fitbit of his choice. Although he decided he liked the watch more.

Always great to have a warranty in case something happen to the watch, you never know what happens in the future.

My Frontiers screen went out and I had the Warranty. So I was able to replace it because i had the warranty so I bought it again.

I always buy the warranty because you never know what could happen. I have used my warranty several times and I have never been disappointed.

I purchased the extra accidental protections or my Fitbit charge 2. It will cover the battery and anything that happens to it that might not be covered under the manufacturers warranty.

Geek Squad is an excellent way to protect your investment. I have used this many of times. If they cannot repair the device they will replace it!

2 year accidental replacement, I've used it a few times and I love it, specially because they replace your item for a brand new one or other item for the same price.

This added security has benefited me in the past when I’ve had issues with product failures. Would not think about purchasing electronics without this value service from Best Buy.

this was a must need for my situation because I always outside in the dirt.

The cost for Geek Squad protection has gone up slightly but it's still a good option to have. Too many things break too quickly or just stop working. I can depend on this for a replacement.

Since I could not reconnect my Fitbit to my cellphone I had to return it to the store and get a new one. Best Buy gave me no problem with the return because I had this GREAT WARRANTY.

I enjoy my samsung watch 4 I really dont see much difference in the 3 don't have much new upgrades from the last one. I only upgraded because my battery didn't charge all the way.

I had a fitness tracker that he band had broken, the ban is not replaceable so BestBuy gave me a new one, no hassle, do wait just got it done and I was on the road again.

I always purchase the Geek Squad protection for almost everything I purchase from Best Buy! Whenever I've needed it, it's been a seamless process!

Bought for my Fitbit in case of any issues and worked great when I did start having issues with my Fitbit. I was able to take in and just swap it out for a new one which was awesome!