Customer Ratings & Reviews

They replaced my phone as the prior phone had an issue and wasn't repairable. Quick and efficient.

I haven't used this yet but it will be there when I need it. I never purchase tech with out the protection.

In Puerto Rico we have no Apple Care. This is by far the best alternative here. Fast service. They gave me a couple of options when my watch’s crystal broke and gave me good recommendations.I think this is a no brainer. Buy this service with your device!

Please considered buying this coverage-it is totally worth it. I bought this additional coverage when I purchased my wife a FiBit Alta. After about 1 year of use the strap broke and I brought the Fibit back to BestBuy. I was able to take advantage of this coverage and upgrade to a FitBit Alta HR by just paying the difference.

At any point in time within the 2 years if your product fails they give you a brand new one. I've had friends tell me their headphones broke and it was still covered under the warranty even though they didn't make those headphones anymore, best buy gave them the same brand of the same value they paid for, brand new. It's worth it!

Get my products ready to be use. No worries they get it right all the time.

Totally helpful customer service. Patience and understanding effort to ensure that I was happy with my purchases.

The Geek Squad protection is well worth having on any product you purchased. I used it a couple times and received a replacement right away and hassle free. Customer service was more than pleased to give me an exchange when I needed it.

I went in to exchange my headphones under your warranty and because it was leased under progressive leasing I left with none and because I couldn't use Progressive leasing anymore, I am out of my $250 headphones. I aked for the broke ones back and they would not give them to me. I found out that I had $300 more in warranties I can't use. How about $400 to replace the crap I will never be able to repair

I get this coverage for products that are more costly and that have a tendency to break. It has helped to reduce costs for replacement or totally replaced the product. The sales person may be able to tell you whether it is worthwhile for a particular product.

The pro 5 is a sleek yet durable smart watch to date. Has so many customizable features to set you apart from many others with same watch...

I know most websites advise against getting these types of protection plans, but they have saved me a ton of money on a computer and 82" screen TV. I just now purchase the plans and don't even think twice about it. At least for me, it has been worth the money!

More than I could ever wanted. Just looking at this watch is gonna make you want to run.

We never leave our puchases without protection. This and registration of warranties pay off.

I have never had a problem with Geek Squad always helpful.

Having the geek squad for any of your insurance for anything you buy at best buy they will fix it and they will do it right and they make sure you leave satisfied and you leave with all your equipment fixed and all your questions answered

I had a issue with my Samsung watch but the geek squad handled it. I'm thankful I had it.

Im hoping this helps protect my boyfriends watch, he works in a factory, so hoping the scratch resistant works!

Easy to use. I wish I wouldn’t have had to use it, but unfortunately my wife’s watch would no longer turn on or charge. Customer service was friendly, polite, and professional.

There protection plan is the best I have ever encountered! Settling claims is hastle free! And if you don't have the best experience with your device, you have the option to select a different device more to your likings. I will never buy an electronic from any place else. And the all will have the Geek Squad protection plan!