Customer Ratings & Reviews

This is my second warranty for my additional headset. I must have for any oculus headset or for most any electronic device such as computers cameras etc. This is the reason or the main reason I shop at Best Buy is this warranty. No questions asked easy Peezy replacement.

While you never think anything will happen to your device, accidents happen, even if you are careful. Be protected, get the additional coverage especially if you use the device everyday or somewhat frequently, you can’t go wrong with the additional coverage….

The agents are always so kind with me, i'm grateful with their service always. If i have a problem or doubts, they always solve me everything. Thanks Geek Squad ando Best Buy employees as well.

Really good game , my boy play with his friends and says it’s like a theater

This is now my third Meta Quest 3 due to ongoing controller issues not properly functioning with the device. Because of this, I’ve been forced to purchase three separate warranties, which feels completely unnecessary. When you buy a warranty, it should cover the product for the stated period—in this case, two years. I should not lose warranty coverage simply because the device itself was defective and had to be replaced. That was not my choice. The store was unable to fix the issue, so replacement was the only option. Defective hardware is a manufacturer and storage issue, not a customer issue. On top of that, I originally had two 256GB devices, and my replacement is now only 128GB because the larger storage option was out of stock. Downgrading storage on a replacement device is unacceptable, especially when the replacement is due to repeated defects. Overall, the Quest 3 itself is great when it works, but the controller reliability, replacement process, and warranty handling have been extremely frustrating. Customers should not be penalized for defective products or forced into buying multiple warranties for the same device.

Awesome extended service on this pricey VR headset

Sales associate was very good at pointing out the advantages of a GS service package with the purchase of an Oculus. A lot of real world damage can happen while you’re flailing around blinded in cyberspace

Awesome truly love their service! Will definitely be purchasing again

Best VR ever, upgraded from Quest 2 and it's amazing the difference. Primary for playing iRacing and ACC and works great.

Definitely worth the money. I had bought the extended warranty for my oculus 2 and when I had an issue the replaced it with no hassle at all. Definitely recommend

This is my first time using this type of device and it's amazing. We have apent hours playing a few gamea and we have really enjoyed the experience.

Very helpful and knowledgeable associates. Would trust them with all my electronics.

For worry free purchases, this is a must add-on. I can't tell you how many times Geek Squad answered my questions. Professional, patient and courteous.

Great service no problems trying to get my device fixed or returned

Having geek squad available to me gives me a sense of security for whatever amount of years I have protection for my items. Even when I have a question about my electronics they are very helpful.

2yrs is a good amount of time to offer protection for this. Including normal use damage and accidental damage is definitely a plus. Eases a lot of anxiety.

Great service!! On time and very helpful. I would definitely recommend

The Meta quest 2 amazing me and my family loved it and when I was picking it up it was the best service I had

Lots of fun. I love the fact that they offer free fun games so you don't have to buy a bunch of games. The graphics are amazing and it's fun to play with friends and family living far away

i love it my kids enjoy it you guys are the best .