Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 5980 reviews
(5,980 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I chatted online concerning my printer not staying online for use and the tech had remote control over my computer and when they were all done I had to take my computer in to be restore to factory settings because they tech screwed it up and locked me out of my own computer and I LOST EVERYTHING on my computer
This review is from 2-Year Accidental Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to connect with us on this. I sincerely apologize about that disappointment with your computer! That's definitely not the level of service we aim to give. Your personal data is so incredibly important to us. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Buy somewhere else in better off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They suck and it's a waste of time I'm not gonna purchase this again I've had it for 2 years and it won't do you right all they Buy somewhere else you better off
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Sold a Protection plan and then no coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told I was purchasing a protection plan to cover everything by a sales associate. Asked specifically about accidental damage due to kids and was told that the plan covered everything. After my kids caused the damage and attempted to get the item fixed. It was denied by best buy. Waste of money.
This review is from 2-Year Accidental Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .This certainly does sound like a frustrating experience, and far from the level of service we expect to provide our customers. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Meh
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont think its worth it but lets see if it will be when i break my device
This review is from 2-Year Accidental Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for sharing this with us. I totally understand the concern. Having protection on your devices will make the process a lot simpler for you if you should need to use it. We'd be happy to go over any questions you may have. Feel free to reach out to us either in your local Best Buy or by calling us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Try again samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mic stopped working, super frustrating, super laggy
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Not a great experience!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Limited services, tried it once and I didn't want to go again even though my service is still active.
This review is from 2-Year Accidental Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible. Returned two units
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second Fitbit that stopped working within a few months. Stopped working, charging within a few months. I returned it to Best Buy (Geek Squad protection Plan) and exchanged it for another which I gave to my daughter. And that one also stopped charging within a few months. Returned that one and got my money back. Now we use apple watch.
This review is from 2-Year Accidental Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Must purchase for some items
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Must’ve have with some purchases due to lack of durability.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Best buy sucks!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy cancelled my cloths washer delivery and i wont see my 800.00 purchace for a week more now...i cant just get my money back as it will take 10 business days for that...I GOT SCREWED!!! ILL NEVER USE BEST BUY AGAIN!!!
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never need this my watch is still working strong..
This review is from 2-Year Accidental Geek Squad Product Replacement
I would recommend this to a friendRated 2 out of 5 stars
Haven't tried it yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Apple Watch still functions, will see if I will require a replacement. Wait and see
This review is from 2-Year Accidental Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Not very helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been having issues with my galaxy watch 4 and its no longer in store, so they tell me to submit online and online says go to store. Tired of the circles.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a good plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was led to believe that this plan can replace my watch if there is a mechanical issue. I also found out that the same plan is on my husbands watch that cost close to 500.00.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely disappointed I purchased this to protect me and to have product repaired or replaced and I got neither.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst Product replacement plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a tablet I added GEEK SQUAD PRORECTION PLAN in case something happened. The tablet stopped working I took it back to BEST BUY, QEEK SQAUD TECH stated tablet not covered under protection plan. I will NEVER shop at best buy and I will never buy QEEK SQUAD PROTECTION PLAN.
This review is from 2-Year Accidental Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .When using the Geek Squad Protection plan, most instances of an inoperable or broken tablet are covered. It is very rare for a repair or replacement to be declined on a tablet. Could you please let me know what the issue was on the tablet and what their reason for the denial was?
Rated 2 out of 5 stars
Not a necessary purchase.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Felt pressure to get this, hoping the product is good enough not to need.
This review is from 2-Year Accidental Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Ok for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I said I might not need th is insurance, bit purchased it because of my bad luck. It's my second year and I have yet to use it. I don't understand why the company didn't offer this protection for the product. Why did it have to purchased seperatly. Waste of money
This review is from 2-Year Accidental Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had a need to use the insurance at this time.
This review is from 2-Year Accidental Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Very unhappy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't pay is a complete scam. If it breaks or damages you will get one rebuilt and if you do your numbers between the down payment and What you're charged when you make the change is like buying a new.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Its ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not alot of features compared to others. Not happy
This review is from 2-Year Accidental Geek Squad Product Replacement
No, I would not recommend this to a friend