Customer Ratings & Reviews

This protection plan has saved my device and money several times or replaced it with the same device

Geek squad agents are always amazing and extremely knowledgeable. I always purchase the warranty.

I like to have warranty in all my items but I'm noticing is a waist of money.

I haven’t had to use this service yet. Hopefully won’t have to but I’m glad it’s there if I need it!

I love Geek Squad Product Replacement Plans! No repair or service to wish about; you get a replacement or credit in store for covered items.

this service is perfect for those who tend to be less careful and more wreckless with the things they buy!

Have no had to use it yet thank goodness. When it's a gift, I wish it could come with a paper copy.

Added this on was what i needed. I have had trouble in the past and knowing i had this made life alot easier

Love the protection plan. A must own. Highly Recommend.

Best thing Best Buy could offer if you are someone who gets the new upgrade when it comes out. ❤❤

I always purchase the warranty to cover my purchase incase life gets in the way and I damage the item

service was quick but there was some communication issue with the phone availability. All resolved quickly.

Was there when i needed it. Never go without having the added protection

This plan has saved me many times and its worth every pennie!

The Geek Squad treats everyone the same regardless I love them

I always try to get some type of warranty or protection for my devices. It comes in handy every time.

Geek squad has always taken care of any issues i had so we continue to get coverage

Had to return my first Fitbit Charge HR because it would not hold a charge for no more then 2 days. Went back and made an exchange with no problems.

AlwayBy insurance is very very necessary and I never buy a product without it Best Buy is a great

I replaced a Fitbit Blaze with this product after the Fitbit battery began to fail. Love the look of this watch. I liked ( and still like ) the user interface. Rotating the dial is quick and intuitive enough that you figure it out quickly. There are a respectable number of nice looking watch faces available. As a timepiece, I'd give it two thumbs up. The praise drops off after that I'm afraid. Battery life is disappointing at best and in my case, dropped off to down right unacceptable after only 5 months. Samsung was good about getting the battery replaced. They did that in much less time than they specified. I think it was out for repair for less than a week. I think that is pretty good anymore. We've heard of or experienced service that took way longer than estimated. I'd give Samsung good marks for their service and quick response. Back to the S3 as a product. As a fitness tracker, it was disappointing. It counted steps well enough, no particular complaints there. I wore my Samsung and my old Fitbit at the same time on a long walk, and they were within a few percent of the same count. The heart rate monitor was a battery hog, and I ended up following on-line advice and just turned it off. But...doesn't turning it off defeat the purpose of a fitness tracker. Heart rate was not important to me, so I did not particularly miss it. To others, it may be a deal-breaker. The Samsung was horrible at counting stairs. The 4 months I owned it stair counts were often zero. The real eye-opener was walking up a mountain trail at Rocky Mountain National Park. My wife's Fitbit counted well over 100 flights of stairs climbed, the Samsung...12 flights of stairs. No joke, it said I climbed 12 flights of stairs. This was a constant source of irritation and to me, and a real failure of the product itself. Even with the replacement battery I was finding myself charging it overnight, and then again in the early afternoon. Of course if its on the charge overnight, it can't do any sleep tracking either. Sleep tracking was another thing that seemed underdeveloped on the product. Not near as much information on the S3 as the Fitbit. In the end, I decided to return it. Too many compromises. Too many feature didn't work well...or at all. Battery life was unacceptable. All of this is too bad, because it is still a great looking product with a slick user interface. I just can't recommend it. Others have had better luck with this product. Maybe you will too. Don't expect too much if you are coming over from a Fitbit or a Garmin.