Customer Ratings & Reviews

I always get extra protection to anything I buy, it is worth paying a little extra and if you have the Total Tech they give you a 20% discount. Best Buy always has great deals and protection plans, my husband and I always renew the Total Tech yearly we've had it for 3 years now, and will keep on getting it.

Purchased the service plan and actually had to use it. Watch stopped working 18 month later and the plan replaced the watch at the price I paid, which was higher than the current price.

Great Plan. I purchased the Geek Squad Protection for my Smartwatch. The watch stopped cycling through the functions. Because I had the protect plan, it was easy to get a replacement watch. A great buy for your product protection.

I bought this for my $400 smart watch. Let's face it - wearing something that expensive on your wrist is a little unnerving. It is great knowing that any accidental damage will be covered, as well as any other issues I might have during the coverage period. I hope I never need it, but I am glad I have it!

Love having geek squad and the protection. It’s a must

I used this plan for the 1st time. I broke the band on my Samsung watch. I thought they were going to fix the band, Instead they replace the entire watch. This was a plus. I never expected the entire watch replace. I recommend everyone by the protection plan.

Excellent watch great features and big numbers Bright and easy to see.

Had to replace a smartwatch, and I had purchased this protection plan to go along with it. No hassle from Best Buy when I came in to make a claim, and they even let me pick out my new watch right then and there. I don't normally recommend service plans for electronics, but for things like wearables, they're a great deal, especially if you plan on working out with them on.

Great value for the peace of mind and long enough to protect the device for about as long as it will be useful

I don't think that I am particularly hard on the various products that I purchase, but on the rare occasions when something has broken or failed, I have had no problems getting a new replacement with the Geek Squad Replacement Plan. As I always say - Murphy's Law - if it's going to break, it'll be the day after the manufacturer's limited warranted expires.

My watch broke down and since I purchased the 2 year plan I was able to get a giftcard and get a new watch.

Very helpful and polite. Helped me get a better watch because mine was nit working properly anymore. Helped me found a solution to my watch problem.

The service is excellent . I havé uses the service for Mayor Appliances and I am satisfied with the rapid response . And excellent repair of them

The watch is amazing the gps is precise, I am able to receive notifications, although not able to make calls it does let me know of any incoming calls.

Decent price and peace of mind, wasn't going to get this but the thought of clanging the watch against something when I'm moving is definitely worth he price of this.

I never make a purchase without a protection plan these days. They help to ensure that when my product begins to act strange, has manufacturer issues, or just stops working that I am covered and can easily have it either fixed or replaced.

I purchased an extended warranty, 2-Year Accidental Geek Squad Product Replacement, offered for my Samsung Galaxy S3 because it's simply the smart thing to do. It's something you wear that is constantly at risk from hitting or bumping with something else on a daily basis. If one of those "bumps" is a little harder than most you can feel safe that Best Buy has your back.

This protection plan is why I shop at best buy. I never have to worry about a product. The minute I have an issue and it stops working as expected I take it in. I have never had problems.

I have been very happy with geek squad services. They sent out a more than qualified technician and it was great service.

Haven’t had to use it yet, but it’s great to have in an emergency.