Customer Ratings & Reviews

I had this protection plan on my Galaxy active watch and boy was it a life saver. For some reason the watch started acting up and not wanting to turn on like 2 months before the protecting expired. I walked in had them inspect it and boom i got my money back to buy another watch.

I got my Blaze as a gift, but went out of my way to get the service plan on my own. Why? Because Best Buy will replace it in the store should anything happen to it. For those who cannot live without their Fitbit Blaze (or similar devices), being able to take everything quickly in a physical store without having to play the waiting game is definitely a must.

Bought as a gift for my son. He loves it. It works as it should

Best decision ever buying the replacement plan. My product malfunction twice and each time I came in and exchanged for a new one with no extra cost, no waiting and no hassle. Each time it's refreshing to go through such an easy quick process. You don't even have to have your receipt, just phone number etc to conifmr your purchase. It's a must for any products going forward!

I love the service of the geek squad any time I purchase something from Best Buy I will get it

I got my first iPhone from best buy. I got the geek squad protection plan. Didnt use it for over a year. The one day I took my case off my phone i dropped it on concrete and shattered the screen. I took it to best buy and they ordered me a new iPhone no questions asked. Only thing I had to do was transfer everything from the first phone to the second.

I recommend getting the protection plan for every purchase that would be expensive to replace. I haven't needed to use it yet for my most recent purchase (Gear S3), but I used it, hassle-free for my Bluetooth headphones. Once they stopped getting clear connection, free replacement. They snapped in the middle, free replacement. This is a good investment.

Added on geek squad protection plan to my Oring. I think it’s helpful as if it breaks within two years I can replace the ring.

They were very helpful and friendly. Very user friendly if you have an appointment.

I Purchased the geek squad protection and the Replacement plan came in handy when my Samsung Fitbit broke. They didn’t have it in stock any longer so I was refunded in full for the purchase which was very nice . I highly recommend the purchase of protection plans so you can at least get your money back if you’re unable to get a replacement .

Love my garmin! It provides everything i need and its so encouraging. I enjoy the workouts that are already included in the app! Great buy!

Great plan! Much needed for a kids watch! Who knows what kind of toughness can happen!

The geek squad is amazing in best buy. They are so helpful and they guide you and tell you what you need to do if you have a question. They fix your items in a reasonable amount of time.

It's always a good thing to get with anything you buy. They just don't make things like they use to.

So glad I bought this for my smart watch....the watch stopped taking a charge and BestBuy had a new watch in my hands withing about 10 minutes. Usually not a fan of these types of service plans because there is always a catch to using them....not here....it was worth every penny in this case!

[Employee of bestbuy] Great watch, but the "raise to wake" feature stopped working and the battery life was a little less than i would of preferred. Just upgraded to the newest model.

I would definitely get Geek Squad protection on the products that I buy through Best Buy they stand behind the products and it is nice to have the protection there in case any accidents happen or malfunctions that are not covered by manufacturer warranty. Also it is nice to be able to bring my product right into the store instead of mailing it in to get the warranty covered

Geek squad protection plan is amazing for Samsung watches. I will highly recommend if you're buying a Samsung watch from Best buy you get the Geek squad protection plan you won't be sorry.

I may not get this for every purchase, however there are some that I would not recommend leaving it off the purchase table. Small electronics, like smart watches, quality earbuds, computers, televisions, etc are items I would highly recommend it on... Has saved the day more than once.

It’s always good to have insurance on electronics because you never know when it’s gonna go out