Customer Ratings & Reviews

Fortunately the watch does not need service. But with my history with the Geek Squad, I know I am in good hands.

I get accidental protection on almost all of my devices. It's a low cost for peace of mind.

I am impressed with Best Buy’s product replacement program. It was hassle free and quick. If I have a concern, they take care of it right away, no questions asked. As long as I have a receipt, it makes it simple. Also, they have the information in their computer should I not have the receipt with me. Really a nice program!

The quality and the product is off the change, this is the best watch that was ever made. My husband loves it

Bought this to go with my expensive Fenix 6X Pro Solar watch. I never leave 'home' without it. Worth it, knowing I can use it if something happens. Especially a used item like a Fenix watch where I'm MTBing, running, swimming, etc.

I have always used Geek Squad on every major purchase

the agents are very professional.geek squad will continue to use it

I'm always satisfied with Samsung Watches. Purchasing through best buy with the protection has always proven beneficial.

Very decent work. Looking forward to using the service again.

I have always had positive experiences with Geek Squad protection. They make it easy to replace a broken device.

My previous watch was damaged. Was a little skeptical to get it replaced but I had the coverage with Best Buy. Went to the store, they checked their records and told me pick my replacement. No problems at all. Left very happy as with all my Bestbuy purchases.

I always get the protection plans. They always come in handy. You never know when you are going to need them. With kids especially, you most likely are going to have something dropped, spilled, broken, etc. It never hurts to have that insurance.

Love the cost of the warrenty but havent had any hint of needing to need it.

Didnt need it but nice to know i had something for "just in case"

haven't needed to use it yet but glad to know it is there!

I've used this service a few times already with different products. Take my Bluetooth headphones for example. They stopped connecting to my phone and I took em back. They no longer had the similar product so BB gave me full in store credit for whatever I wanted. Buy it.

I have exchanged a few products in the past throughout the years and never had a problem with Best Buy. The way they operate is in and out always without any difficulties. Recommend it to everyone when they buy expensive stuff or anything they deemed necessary to insure.

Always good to have!! I've been purchasing geek squad all the time totally worth it

Best Buy offers the best protection plan! They are nice and fast during your claim just make sure to keep your sales receipt. If possible bring the original box and make sure you bring everything included when your purchase the item.

At any point in time within the 2 years if your product fails they give you a brand new one. I've had friends tell me their headphones broke and it was still covered under the warranty even though they didn't make those headphones anymore, best buy gave them the same brand of the same value they paid for, brand new. It's worth it!