Customer Ratings & Reviews

I have used their service quite a few times. Great service

So far I haven't had to use this protection but it's fine.

Didn't use them on my recent buy but they're the best when needing trouble shooting.

I never go without a warranty, they save time, money and headache.

I didnt end up using this since I returned my smartwatch.

I purchased the plan for my Samsung Gear 3 Classic smart watch back in August '17. In January '18 after an update the watch would not charge. I tried resetting it several times to factory reset both within the watch setting and by holding down the power button. I go back to Best Buy and Geek Squad says they are not able to service them and that they will provide me with another watch. I'm over joyed and happy because with my frustration of the watch I was glad to hear good news. Then, I should have known it was a catch. Now you have to purchase a new plan for the new watch. Wait, I can see if I did damage to the watch ok possibly but this is after an update that before my watch was working perfectly fine. There isn't anything they can do because it is a defect with Samsung but they are not covering it, I was told. So of course I paid another 79.00 for the new watch, went home and had Verizon activate the watch. Now, moving forward to today the new one is doing the same exact thing as the old one. Will not charge or it will charge to maybe 40% and then quit saying the watch is over heated and must cool down. At times it is hot and at times it's not. Called Geek Squad and now I have to go to Samsung to have them fix the watch. Before you sale someone a warranty be sure to explain to them what the coverage actually cover. Yes, I got another watch and yes that is great if I was not in the same predicament as before and 79.00 in the whole. Never again will I purchase the warranty or continue to shop at Best Buy.

You should buy this insurance on every purchase you get

So glad I have the warranty. It has come in handy with the 4 other Pro Fit watches I have had to replace .

Accessible watch can see calls messages or pictures send from someone!!!!!!@

Not bad, I liked it. Works good, great picture and easy functions . Love it. Would not work without it .

Great to know its protected for any type of accident

My watch face shattered and it took a few minutes to exchange for a new one.

it comes in handy when you are prone to accident. So if something happens they will replace it no question asked.

the geek squad provides us with peace of mind on all of our best but purchasses.

Haven't had to use them for the watch but they have always been good in the past when I have used them.

It is nice to have coverage for two years on a product. Best Buy charges a good amount for great protection!

ALWAYS buy the protection. Had to use it & well worth the price

Purchase insurance with all your items from BestBuy.

This was really great to have in my opinion, after having a few incidents this came out very handy.

The team did a great job with exchanging it out and honoring the warranty l. The warranty is awesome at Best Buy!