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Customer reviews

Rating 4.8 out of 5 stars with 6025 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 293 Showing 5,841-5,860 of 6,025 reviews
  • Rated 1 out of 5 stars

    Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just feel like I got this but I don't think I might even use it.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for sharing this with us. We totally hear you on this and hope that you don't have to use it in the event of an issue. However, if you do, we'll be happy to be there for you.

  • Rated 1 out of 5 stars

    Complete waste

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasteful and expensive... They were very unhelpful with a refund.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 1 out of 5 stars

    Not needed since we returned item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not needed since we returned item. Purchased elsewhere

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Used to be the best warranty ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This warranty is no longer available, It is for 2 yrs. Fitbit is only 1 yr.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it and gives peace of mind

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get this for all of my products. I am very accident prone and I have small children around me all the time. And regardless of how cautious I am or how much I take care of my things, I cannot predict the unpredictable and having this has saved me multiple times. I also never have an issue with submitting claims directly in store

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Haven't needed it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe needed for more expensive products, but didn't need it for this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Needs More coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have something for thefts with a small fee.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We do offer loss and theft protections on certain phones for an additional cost. Please swing by your local Best Buy store to see if your phone qualifies to have that protection added on.

  • Rated 1 out of 5 stars

    Ca I return as I did not use product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product I purchased this for was not to my liking, can I return?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    2 years accidental replace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My biggest mistake ever not good at all.store .....

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not cost effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's insurance of course. Designed to make the company money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can't use due to item lost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received a defective product causing loss. No help

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good To Have

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always try and purchase an extended warranty on my electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One that honors their policy.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My pixel watch band broke, causing my watch to fall off my wrist and breaking the screen, took it into Best Buy no questions asked they replaced the watch and it was quick and simple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad warranty

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the extra money, as it prevents any worry for the long run. Anything can happen, better safe than sorry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No hassle

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad always delivers. Great coverage for a great price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for peace of mind. Geek Squad employees are always great to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is cool I love geek squad services they be on point

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    There When You Need It

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There when you need it. They have record when your documentation gets lost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast services and good prices

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fixed my old laptop and left it like new. The service was very fast and reasonably priced

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I dig it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best protection I've seen for returns replacement and repair.

    I would recommend this to a friend