Customer Ratings & Reviews

Not only is Best Buy a great store to shop with but their online store is very easy, very refreshing, and makes me feel very safe. The fact that I was able to purchase a birthday present for my son 2300 miles away and have my daughter pick it up was just great. Then, to also offer the extended warranty makes me feel great as well. I couldn’t be more happy than I am now with your company so thank you!!!

Geek squad takes care of you. Any issues they got your back. Highly recommended

It has given us a real piece of mind. You never know when an accident is going to happen.

These protection plans are great and Ive always used them to cover new electronics from Best Buy. They make sure you either get the item repaired or replaced. If its an item that theres a shortage of then you will have to wait for a replacement or get a straight refund. With my OLED TV I did have to go through alot of unsuccessful repair attempts which was very tedious and time consuming but in the end they did replace the set with the latest model. These new consoles always have the potential to break suddenly so this is a good back up to have for those. Same with the Elite controllers which seem to break every 3-6 months for me.

Very supportive and respectful I love the people that helped

Purchasing the protection plan was a no-brainer for me. The controller can be replaced if it quits working and it covers accidental damage.

always nice to have peace of mind that if something goes wrong i’ll have a way to get it sorted out. i always will get the extra protection plan on any “bigger” purchases.

Great choice of console. Its very easy to use and great for gaming.

Geek squad is amazing! I knew that i could've gotten the protection plan somewhere else forba less price, but I chose best buy to get my son's xbox from I've never had a bad experience with them..

You never know what could happen this is good peace of mind!

Very smooth and fine product. This game console is perfect from size to hardware. And with the protection plan i feel more comfortable with my purchase

Wonderful warranty protection service. Best Buy customer service is really wonderful to cooperate with as well.

Make me feel secure knowing I can get my Xbox series x fixed if I have any problems.

Got this just in case something happens to my xbox.

Outstanding work thank you so very much I enjoy my new Xbox thank you for all your hard work

So far I haven’t had to use it but it never hurts to have for a “just in case”

I always buy the protection when I buy anything at Best Buy. It’s one of the major selling points. Geek squad is always easy to deal with and fixes the problem or replaces it.

My boys love it thank-you geek Squad for speaking to the boys about the benefits of a warranty

So, my kid accidentally spilled a drink on his xbox one. I called and they said, bring it in, and you will get a replacement right away. My husband was sent home with the same broken xbox with unclear reason. They didnt have in stock and their system was down. Next, I called again was told no problem, a replacement would be ready. I went and was told by the unfriendly cust serv lady that it has to be sent out. May not even be covered. She seemed to be negative about me wanting to replace it. After about 2 hours, talking to manager, it was replaced just as they told me over the phone. What i got out of it, the people at the cedar hill, tx location are poorly trained on the warranties. It seemed the computer was telling them the options available so I wondered why they were telling me things before putting it thru, even the manager. They will give you a refurbished item replacement if they have one, if they dont have one, you will get a new one. In some instances they do send it out to get fixed and you will have to wait. Big, giant hassle, but was worth the replacement. I do not like buying a warranty and then being hassled and treated like i did something wrong for using it!!! I will say in the past it has not been such a hassle but the last 2 times i went, got the same unfriendly cust serv lady, and she makes it a hassle.

Best service I have ever received. Manager on floor was friendly and knew a lot about the products I was requesting. Actually bought the product he recommended and I’m so happy with the item.