Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 2988 reviews
(2,988 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Horrible customer service/shopping
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service I thought I scored one of these during the cyber Monday drop deals to find out Best Buy is claiming it is out of stock and canceling the order
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty run around
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience getting a warranty on PS5. Couldnt add to order due to online release craziness. I tried after order to be told wrong things by associates and then being asked to hit a crowded store during COVID! I am glad I continued to push for answers since they never told me the whole item needs to come back to store! I was debating of just going in without it since I wasnt told everything. BestBuy will be the last place I look for purchases on future.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
PS5 Console Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This process is BS! Checking ever single since release date to finally get PS5 into my cart and Best Buy won't allow it shipped to home ... but it's also not available in ANY STORE state-wide. SO DISAPPOINTED in Best Buy right now
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
In stock, without codes....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy they were in stock, but didn't come with any code for GOW Ragnarok. I've reached out to Sony, but haven't heard anything. Will update if they send me a code.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
DEAR SONY/Subsidiaries
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dear Sony, I hope and sometimes pray that your company fails. Wish I was a Japanese as*-hat with too much money.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor packaging and poor service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received a damaged PS5. Why they would even pack it damaged it beyond me. Very unacceptable
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Buy online is a joke
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think I rather stand in line for 48 hours with thousands of people during the pandemic than try to buy online. It is the worst. Forget technology is its going to be this bad. All thanks to Amazon.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bestbuy does not check the box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Someone scratched of the code and redeemed it before arrival
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend