Customer Ratings & Reviews

We've had the misfortune/good fortune of having to use our Geek Squad replacement policy for a refrigerator and coffee maker. In both cases, we had to get the full purchase price of our original appliance applied toward a replacement. The process was completely pain-free, and I now buy this policy with any kind of major purchase for the peace of mind.

The best buy experience purchacing at store or in the online app is actually pretty good and has work really well for me since 2020 thanks to see the offers in the app an while i am in the store checking podruct because the Qr code is easily to use.

Geek Squad has been the only Tech service I will use. Been using them for the past 12 years. I went through a number of other companies with poor results.

Lafayette Best Buy has always been great to deal with

Love get squad service. Glad I got it because controller is already broken

We had a problem with our charging port on our switch and the young gentleman that was at the counter went completely above and beyond to get to the root of the problem. Found out it was an easy fix and made it right.

I thankfully have not had the use the warranty, I love having the piece of mind that something will get taken care of if any malifuntiona took place

Having the 2 year warranty is wonderful, especially with little kids. Thank you Best Buy!

I suggest always purchasing a warranty on products that are used daily, we do this on our headphones because the usually don't last 2 years due to sound going out, or the mic coming apart. Best Buy is great at replacing them when we have the warranty. When the bead phones are replaced you do have to purchase another warranty. Best Buy warranty's are the best value for the money.

I love geek squad if your phone's broke they'll fix it, that's electronics broke they know how to fix it, if it's running slow they know how to fix it , if it's running wonky they know how to fix it.

The insurance is perfect to have Joseph. Something happens to your electronics. It's great

I really recommend it. You'll be fine is something happen to your product.

The warranty is absolutely guaranteed! Whenever I have a problem with any item that I purchased, the agents fix it or replace it completely new. The provide absolute care and great service. The warranty of Geek Squad is a must need.

Very kind agents who give a good service and explain everything about the purchase

Having the Geek Squad at your finger tips is like having your own Personal IT Department in your home. I am not familiar with all the appropriate wiring and devices that work best with each other but I do trust the GEEK SQUAD to put it all together with no problems. They are quick, efficient and professionals who know their business.

Glad they offer insurance coverages for the items!

Love it! Brings back memories from childhood. Awesome!

I like this type a insurance it’s good to have just in case if you’re needing

Did not have to use the geek squad service, but well worth the money in case of accidental damage or issues. I have talked to them in the past with other product and they are very knowledgeable and friendly.

Peace of mind at a good price! I have not had to use this as the product has been fine. Hopefully I won’t, but goo to know it’s there if I do.