Customer Ratings & Reviews

Read the terms and conditions! This will save you a lot of time and trouble before you bring your defective items to Best Buy and then be turned away and asked to contact the manufacturer because the Geek Squad Protection Plan takes effect after the manufacturer’s warranty.

The geek squad is always knowledgeable and helpful anytime that I’ve contacted them. Professional and will keep purchasing from Best Buy.

I don't buy electronics without this support any longer. I've had a couple issues over the years with certain brands and having Geek Squad cover me makes the purchases worth it. I am extremely careful with expensive electronics so when I say I still buy this plan, it's a good deal.

Kids have accidents. Items are valued. So, offering protection is important to ensure the lifespan of the cherished product. All of this was taken into account when deciding between the Lite model or regular one. My daughter is happy!

Best purchase ever. While traveling there was damage to my device and geek squad was wonderful. I’m not used to such wonderful service and ease of repairs

I had to use this because I dropped my switch and broke the controller and they helped me the same day get a new one! So helpful!

Geek squad is always a great purchase when it comes to buying expensive electronics over $100+

I've always been a firm supporter of their protection plan, even though over the years the levels of efficiency and customer satisfaction have waver. When the protection plan is on it's on and when it's not it's not

The visuals are great. I haven't had issues with overheating whether it be in the dock or out of it. I'm very happy to have upgraded from the Nintendo Switch Lite.

I had gotten a Nintendo but for a while the controls were not working so geek squad trade it for a new Nintendo which was cool !!

Always get a protection plan for switch because my daughters broke my roommate got her and i constantly was getting stuff for it. They ate great and handle things anytime ive had issues

This is a life saver to a must have on purchasing item online. It is safe and less stress to have and re assurances in mind. Having this is important to have at all time just Incase. Accidents do happen a lot and we want to be guaranteed we have something to fall onto.

Was super nice easygoing to talk with and understood and met our needs about equipment

It is wonderful to have the Geek Squad in your corner. This will help you technical support and to get it started. It's always good to have backup and insurance just in case something happen.

Thank you for always helping me and family. I really appreciate all of you.

Had to wait a week to receive my unit but very pleased that I was able to get this special edition. Worth the wait the same new generation with a better look! Let’s see how this battery life goes.

This is well worth the extra money. They always take excellent care of me. I have had to use this protection plan twice to replace my son's switch and many joycons.

I purchase all my electronics at Best Buy and add the Geek Squad service. It has paid for itself for other products that I have purchased in the past.

Great product, I would definitely recommend, got it for my brother and he loves it!! Very good graphics too.

Being risk adverse, insurance is always good. Love the Geek squad. No issues with service, agents are knowledgeable even the 1st line which is unusual in most customer service items. Actually, Geek Squad is one of the reasons, purchases are made at BBY instead of AMZN.