Customer Ratings & Reviews

Geek squad was acquired for a Nintendo Switch - as noted in that posting; the gaming system hasn't seen the light of day yet because the "holiday" hasn't arrived as of this writing. But, I feel comfortable knowing that I have geek squad in the event of product failure.

I love knowing that my purchase is protected- my son has dropped his original Switch several times and so we purchased this product protection to be safe!

I have been buying from Best Buy for over 25yrs. I have never gone wrong with buying one of their Geek Squad Protection plans. I pray it's never needed but when it has been, they come through and take care of the customer and the component. I always recommend to my friends.

Was always helpful to fix most things with the item that is broken.

Diagnosed Nintendo Switch problem in store, crashed no fix. Complete replacement for lastest Switch. Fantastic customer service, and knowledge. Very pleased. Hope they keep that standard.

I always prefer to get protection plan for any electronics I buy from Best Buy. Geek squad is my favorite. It was little easier before as whenever I had problem with my item I took that to the store and right way they reimburse me with my replacement plan and I got new item. Now we have to wait for the item to send to fix if they can’t fix it then they replace it even if we have a replacement plan. But anyway I still like to buy geek squad for all of my purchases as it is peace of mind.

I personally never use geek squad but I haven’t heard much for bad things about them and air walking you some help sometime even if it’s simple question you need to ask they have been always helpful for me

It is nice to have just in case. I have 4 boys, so having some level of protection for their devices is paramount.

Very happy a 2 year warranty is offered have not had to use it yet but feels great to know it is there.

Highly recommended, my Nintendo Switch stopped charging after a year and they gave me a new one at no extra cost

Bought my protection plan thinking I wasn’t going to use it and came to find out my Nintendo switch had programming issues and they were able to assist me

The agents helped me with my order & insuring it great service

Comes in handy with electronic devices. Especially if the item is for a child, you will definitely need this

It's nice knowing that if anything goes wrong with my TV I will be able to bring it in and have it taken care of. Dropping that much money on a TV can be scary so I don't mind spending a little more to make sure I don't get screwed if anything goes wrong!

You should always buy the replacement plan. It’s completely hassle-free & worry-free. Most importantly it’s at a reasonable price. Plus, you can even buy it a couple of weeks after you make your purchase on your merchandise. This is a No-Brainer…

good plan I alway buy it for all my electronics keeps the safe.

Every purchase i make i always get the warranty! Its so worth it. Ive used it a few times and its always so easy and worth the extra money!!

Hopefully I won't need to use it for the Switch, but it's been helpful with other products I've bought before.

You really cant go wrong with this insurance. Not like other stores , where you have to send it out. Geek squad will fix it on the spot or replace it if they cant. Very dependable!!

Kids broke Nintendo switch, luckily Best Buy’s had a two year warranty they offered me when the Nintendo was bought. Came in hand and got a brand new Nintendo.