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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2924 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 2,924 reviews
  • Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s worth the money! If you are clumsy or have kids around, get the protection! They cover it all! It’s great to know if something happens to my switch I can rely on Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of relief and comfort by having geek squad protection. Would definitely recommend for your pricey electronics!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I don't always....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't tend to purchase extended warranties, but anytime I purchase something expensive and electronic for my kids I buy it "just in case". And it always comes in handy....only took a few weeks to use it this time....haha!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it! You should always have a warranty in your purchases

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Never actually used this service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought the Geek Squad Protection a few times for different devices but I haven't actually had to use it thankfully. The last time I bought this protection I actually wish that I hadn't. It was for my nintendo switch. I received a broken model from the store, so I had to exchange it for a working one. They told me that if I got a broken one again, I would not be able to exchange it even though it was broken from the start. To avoid potentially losing a few hundred dollars, they said to get the insurance because this was the only way to ensure that I could have the option to exchange it if that happened again. I take care of my things pretty well, so I was a little frustrated to have to get this because of the risk of receiving a defective model out of the box.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I would definitely recommend this with any purchas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely recommend this with any purchase of electronics. Accidents happen and by having the reassurance that my items can be replace definitely eases my mind tremendously.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VR guards

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the security of accidental breaking and damage from the kiddos

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have for expensive items.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little piece of mind having protection on equipment. It's a must have for expensive electronic equipment where there's a lot of children in the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad has the best customer service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and always communicate what they do to solve any problem thrown their way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job geek squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very glad I purchased this. It's always good to have peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fact that I get protection with my items at a good price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spent on this it’s worth just in case of accidents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend this in case of any accidents. Always better to have it and not use it then to need it and not have it. Specially if you have kids.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents brought my tv, put the legs in, put it on my stand, and turned it on to make sure everything worked good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best protection plan for tech, highly recommended to get for everything you’d buy at Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    :)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great option to have! always helpful and easygoing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and knowledgable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every year I keep up my subscription to Geek Squad so that if and when I have a problem throughout the year, I have a quick go to solution. End up always using them at least once every year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get the insurance. I have used them a few times and they are great. Things get done right and if it can't get fixed I get a brand new one.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your kind comments! We pride ourselves in our customer service and our ability to solve our clients' problems and we look forward to helping you again.

  • Rated 5 out of 5 stars

    Professionals and cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad will be there all the time when I need them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always convinent and recommended! Never purchase without it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It Helps

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to send in my switch to get fixed but when they couldn’t I was able to get it replaced and get another warranty for the new switch when my warranty was almost out

    I would recommend this to a friend