Customer Ratings & Reviews

love the item easy to use easy for my kids to use and easy to call and ask questions

We bought this for my son for Christmas and it was his FAVORITE present by far! He loves the games on there. He even got his grandmother and grandfather on and they just loved it! They couldn’t stop laughing and they are very old so it was surreal for them to see and work this type of technology. A great product that truly can bring the whole family together. It’s also hilarious to watch the person playing the game.

I haven't used grek squad yet, but I know theydo excellent work.

Hope to not have to use it but with a teen feel better about buying warranty

This was an amazing experience to try, it has great ways of playing games in VR or AR (Alternative Reality). I love it!

They are all very friendly and was helpful. Definitely

About to take my sons oculus in for a new one and I’m excited I got this plan and it was offered to me!

The Geek squad pan is easy to use the service from the square is always professional.

I love everything about the Geek Squad 2-year Accidental Product Replacement Warranty. At first I was leery of purchasing this warranty, but when we needed it they came through 100%. My son had purchased an Oculus and the controller cracked. The Geek Squad could not replace his controller because there were newer versions out, so they ended up refunding him 100%. I highly recommend this product warranty service and will buy it for all of my large purchases that may need a warranty in the future.

Purchase because it gets use by husband and son very much so having an option and coverage to get it fix incase i need it is helpful.

It's really worth the purchase with cheek squad I have peace of mind for any thing that pops up thanks guys !

Since they dont sell replacement controllers this keeps me confident that if something happens to them i will be able to get a brandnew controller/headset from bestbuy

Really great and love how immersive it is it makes it much more enjoyable then the vr2 and its lighter then the three only thing is is the quality isn’t 4k but it’s worth it

This is nice to have just in case. Had one for a tv and they gave me the full replacement value after it was determined the tv wasn't economically repairable.

Glad I bought the 2 year extended plan. Unit kept over heating and was replaced with a new one. Gladly paid for new warranty. The staff was quick, professional and courteous!!!

I love the option to add protection to all my devices purchased from Best Buy because it’s so easy and the staff are all very helpful.

Amazing feels like a im in another world. I would recommend this item

Being able to return it was very smooth. The sales associate asked what was wrong with it. I explained then returned it.

This is now my third Meta Quest 3 due to ongoing controller issues not properly functioning with the device. Because of this, I’ve been forced to purchase three separate warranties, which feels completely unnecessary. When you buy a warranty, it should cover the product for the stated period—in this case, two years. I should not lose warranty coverage simply because the device itself was defective and had to be replaced. That was not my choice. The store was unable to fix the issue, so replacement was the only option. Defective hardware is a manufacturer and storage issue, not a customer issue. On top of that, I originally had two 256GB devices, and my replacement is now only 128GB because the larger storage option was out of stock. Downgrading storage on a replacement device is unacceptable, especially when the replacement is due to repeated defects. Overall, the Quest 3 itself is great when it works, but the controller reliability, replacement process, and warranty handling have been extremely frustrating. Customers should not be penalized for defective products or forced into buying multiple warranties for the same device.

I always say if you buy a something in best buy put the warranty I recommend it to all my friends because if something goes wrong best buy helps always helpful fix anything best customers service of any stores like one my tv need some help tank god I have the warranty for best buy they help was so appreciated and work fast I always like the