Customer Ratings & Reviews

I hope I wont need this, but I am glad that I got it. Even if it's just for peace of mind.

Honestly. I paid for 2 years Geek Squad plus had a year warranty on VR Headset. Before my 1 year warranty was up, I had to exchange for a replacement headset and Best Buy told me that I would have another year warranty on the new headset. I thought this process went great. Well, not true. 4 months later my left controller would not function right. Called Best Buy to get it resolved and they told me my geek squad was cancelled and I didn't have any warranty. That is so messed up. So now must spend lots of money for a left controller or get meta quest to help me. Hopefully Meta helps. The controllers cost a lot for 1 controller Sheesh.

This electronic is really good, but we are starting to have some issues after one year of having the product.

Best Buy warranties are costly but well worth it to ise when needed.

Good, fast service. The cashier wasn’t very talkative

I think they week be able to repair whatever gets damaged from the oculus system..

I liked the quest 2 at first. It was fun. But after time the speaker goes out and its been glitching lately where i have to reboot the system in order to start playing again

probably a good idea if your young kids will be using this

I’m really disappointed with my experience on my recent order. I placed it on October 29, and for an entire month the status has stayed at ‘Ready for packaging’ with no progress or updates. This is very frustrating and not the level of service I expect from Best Buy. I would appreciate better communication, accurate timelines, and real updates when an order is delayed for this long.

My son and his friends love playing this game they spend all day on it.

2-Year Accidental Geek Squad Product Replacement, have not used

The new insurance policy that is provided by Best Buy is worth it.

Great experience fun to use and good for whole family. Not to many accessories yet.

Well haven’t use it yet , but it’s good to have if something goes wrong or break

You purchase Geek squad as over 159.00 added to my purchase you would think they could help you with you over 1,000 purchase on what type of stand size the model of gaming tower would use.., NO they can’t answer that for you just connected you to asked who tring yo sell me moving rack on wheels for the computer tower

Great product, works as it should, easy to use,

The best gift for my daughter she is was jumping like a monkey

It's good to talk to someone instead of a call center

So far so good, cant tell if its going to be good cuz i havent needed it yet!

Haven't had to use yet for my Oculus..used other services that have been good