Customer Ratings & Reviews

We got the first quest 3 for Christmas 2023 it failed 3 weeks later death screen. It took a few weeks to get refunds and exchanges to go through. Meta themself sucked they never responded to 6 emails! They have no phone support for calls!! It was Best Buy who went above and beyond and replaced the unit. They were excellent customer service!!!

The plan is better than expected I had to return it three time due to sound issues. Everyone was helpful all Three times with the exchange.

Outstanding performance! I look forward to the Quest for if they have one.

The Meta Quest 3 actually makes you feel as if you are there in the screen. For example, the roller-coaster game. My youngest grandson is sitting on the sofa actually screaming and waving his hands in the air while moving from side to side. I enjoy seeing the smile on his face while playing the game. My daughter got off the game cuz she thought she was on a real roller-coaster, she couldn't handle it.

Dunno, quality i’m sure never needed to send things to them.

Using the Quest 3 was my first experience in VR and it has been pretty impressive. The MR has been a good experience as well. My only minor gripe would be with the Meta Store UI could use a bit of work but thats not a major concern.

Great quality service, 10/10 would recommend again

Very nice to have with my purchase! Thank you so much

This is why I’ll stay a customer of Best Buy. I purchased geek protection. Controllers stopped working 11 months after purchase, meta would only accept 1 controller return at a time, leaving me with roughly a month dealing with the potential issue. Geek squad refunded me the purchase under the protection plan. I received a new VR headset with geek squad protection. No hassle.

Extremely helpful in providing information, when one individual did not know, they asked a colleague to make sure they helped me.

Excellent purchase, great price, product quality and perfect audio and image quality, I am satisfied with the purchase!

Great service. Worth having on this type of product that can be broken when a controller come flying out of your hand or hits something when flinging it around.

I was get this and renew it when the 2 years up. It is perfect to have if it goes out or needs repaired.

ALWAYS buy the extended warranty, or your just throwing your money away. You know your kids gonna break it. And when they finally do it feels great to get another one without paying for the new one. But always buy another warranty for the replacement-because you know your kids gonna break it again.

I wasn't thinking about getting the protection plan. I usually do not get it but the associate explained it to that it protects from any damages so I couldn't say no. Great customer service.

We love buying from best buy!! You can't beat their customer service and worry free warranty

great product tracking is perfect i prefer the 3 over the the 3s higher memory

whenever we buy something from we here always get the insurance and 9 times out of 10 we end up needing it

Crazy expensive but worth it. My son loves this thing. Get the protection plan and thank me later.

Its a very good product that all my friends and family like to play games with and we all have fun playing with it