Customer Ratings & Reviews

Great customer service! Friendly staff. I always love coming here.

There ok they don't go above and beyond they do just what they have to and leave.

Bought as a gift. son likes it found a lot more games online. its great for family night. we have had many nights playing. I have told many friends about it, and a few have bought one.

[Employee of bestbuy] LOVED IT SO MUCH FUN. I could not think what i would do without it

I bought it a year ago and I haven't had any problems.

I recommend geek squad service on any purchase that you make!!

Really recommend great product my son has so much fun playing

Protection coverage covers any and all damage or issues, unlike most

I love my quest and play it daily. It does have some tracking issues once in a while, but it’s easily solved. If you’re on the fence for this product, I truly recommend this product. It is amazing, and makes it where flat screen gaming isn’t that fun anymore.

I havent had the need to use the warranty but have not had any issues in the past. Nothing but good Customer Service from Geek Squad.

its needed when your kid plays non stop 24/7 it seems, but at least hes at home playing games, and not running the streets.

I bought the geek squad replacement plan for the oculus quest 2. I haven't had to use it yet, but with grandkids I feel its important. I've gotten protection plans on previous products I've bought at Best Buy. Its great to have in case an accident or malfunction happens.

Excellent service took my oculus for repairs but they actually gave me a new ones, no hassle or questions that easy.

Great service! They explained everything about the product.

I always get the warranty for any investment purchase I make. It’s not that much when you think about it, and saves you a ton of money if your purchase stops working had you not purchased the warranty.

It's the best there is. I especially recommend always buying protections, you never know what can happen. I recommend it.

Thanks to Best Buys deals, we were able to provide our kids with the gift they asked for this Christmas! They love the VR experience

I purchased the protection on my VR. I haven’t had a problem with it yet. Geek squad protection on prior devices haven’t been an issue.

Have not had to use this service, but the fact that there is a squad of geeks ready to pounce on my issues gives me great hope

The Geek Squad warranties are always great and they are exceptionally fair and courteous when working with you should an issue arise. I've never had a bad experience with this warranty service, especially when compared to some others that are available in the marketplace.