Customer Ratings & Reviews

I bought this for myself(50ish woman), I really liked it but my 9 year old nephew love it better so I gave it to him. He loves it!!!!! His only complaint, he can't play Roblox on it

Makes for a much better experience in the event something goes wrong or you’re struggling to set it up

This vr head set it by far the best one yet. I have hours of fun on it. No complaints here.

[Employee of bestbuy] Best Buy total is great! Won’t ever pay for extended warranty again because I’m already covered!

So far so good. Haven't had to use this service yet for the tv but if i ever do they have to be better then dealing with Samsung.

kids love them and very easy to use. easy to set up and charge quickly

I always get warranties on items that are brand new and a new design. Although manufacturers would most likely cover what they won’t cover is a product that can be easily dropped or damaged by playing a game. Good price for piece of mind.

Nice for addiction and fun in metaverse would not recommend for marry men.

The staff at Best Buy are very helpful. They gave my granddaughter and an overview of the functions of of Mega Quest 3.

Highly recommend getting protection plan. Something wasn't working right with my sons game..made an appointment, went in, was taken care of and out the store in less than 20 minutes.

It works perfectly and I've got the peace of mind knowing for 2 years it's completely covered

Love the geek squad protection. "Toys" for young children these days cost a fortune, but kids are still kids and accidents happen. For such a large monetary investment, this protection is a given, to me.

The geek squad was amazing. They helped my husband get his laptop fixed in a timely manner

Had to purchase this because my kid breaks literally everything!! I feel it was good for the value!

Highly recommend getting this for any device that you decide to buy good peace of mind.

Was very good to have. When i had problems it was fixed right away.

This VR headset was actually a gift purchase. It was totally easy to purchase the protection and then get it transferred over to the intended party.

Great to know i have protection should anything happen have peace of mind thank you.

I decided to get the 2 year protection plan on this item because it’s expensive but very well worth it. I do recommend if you get this item to get the warranty as well

This is now my third Meta Quest 3 due to ongoing controller issues not properly functioning with the device. Because of this, I’ve been forced to purchase three separate warranties, which feels completely unnecessary. When you buy a warranty, it should cover the product for the stated period—in this case, two years. I should not lose warranty coverage simply because the device itself was defective and had to be replaced. That was not my choice. The store was unable to fix the issue, so replacement was the only option. Defective hardware is a manufacturer and storage issue, not a customer issue. On top of that, I originally had two 256GB devices, and my replacement is now only 128GB because the larger storage option was out of stock. Downgrading storage on a replacement device is unacceptable, especially when the replacement is due to repeated defects. Overall, the Quest 3 itself is great when it works, but the controller reliability, replacement process, and warranty handling have been extremely frustrating. Customers should not be penalized for defective products or forced into buying multiple warranties for the same device.