Customer Ratings & Reviews

Really reasonable prize covers a lot really happy with the service

I bought the 2 year accidental Geek Squad replacement plan for my son's Oculus Quest console. I suggest that you purchase a protection plan anytime you purchase any electronic product.

[Employee of bestbuy] Old one broke and they swaped it out in store, they even let me pay the differance and upgrade

Quick service and resolved my issue without any issues

It is always nice knowing that when purchasing electronics that best buy offers these types of warranties. They are worth it every time we get them.

My kids are obsessed with this. Which is totally cool because it's so give me a break from them. The graphics are cool and a lot of the games can really scare you. The jump scares are the best.

Perfect condition and setup was easy. Smooth operation and excellent graphic fidelity.

I took it for repares they were suck a big help this product is definitely worth the buy

The geek squad is always giving exceptional service.

I have not actually needed them so I'm not qualified to write a review...

Great service. We had to take back a product that was having drifting issues. They replaced it with a brand new product. They were very nice.

Always a great idea to have back up plan for a new gaming system. Haven't had to use it yet but my husband has already lost the cord and charging block. So who knows what my future holds.

Good quality we loved it until it stopped working on us

Very helpful. Everything was explained and paperwork complete.

2-Year Accidental Geek Squad Product Replacement. What do you think when you read this? According to the manager at customer desk, it does NOT include accidental damage like the title says. Only includes normal wear and tear. How misleading is that? I paid for it anyways because it covers things like freyed cables which on this particular device are not an easy fix if they occur in 2 years or less. Overall I'm a bit disappointed. GSP will still come in handy for devices with low chance of accidental dmg like TVs. But if accidental dmg is not covered it may be a worthless service for laptops/cellphones/wearables which may only break during accidental dmg. I would only half recommend gsp unfortunately as accidental dmg does not seem to be fully covered but it may be worth getting in some scenarios My personal GSP rating so far goes like this. 2 stars out of 5 overall. 5 stars out of 5 for appliances and stationary products but only 0 stars out of 5 for anything with a high a chance of breaking by accident (wearables, mobile devices)

Geeksquad is always so knowledgable and informative with all my needs, always !!!!

Never had an issue with BestBuy's geek squad warranty. Highly recommend anyone to get them with any major electronic purchase. Staff are always polite and they really go the extra mile.

Very professional and very respectful,answering my questions and educate me about the situation

I Love this! One of my controllers quit connecting I took the package back as they can’t replace 1 controller they replaced the whole package!

Nothing matches the value of Geek Squad protection. The ability to replace electronics in 2 years after a purchase has saved a ton of money for me. I work with electronics so my wear and tear can easily make replacements needed in 2 years.