Customer Ratings & Reviews

Well worth the money considering I had Geek Squad already from the yearly package.

Amazing protection for your phone. Always needed insurance for your valuable phone

The agents mounted my tv and hooked up all my devices

The agents mounted my tv and connected all my devices

We haven't had to use this often. But the few times we have, they replaced it without issue

Love having the fact that I know my product is covered if anything happens to it

I bought the 2-Year Accidental Geek Squad Protection Plan for my screen protector.

Never really had to use it but a small price to pay to protect a $1600 phone.

I haven't actually used this yet but just like insurance, it's better to have it then not

Always helpful and great customer service. Work is done in a timely manner.

These protection plans are a must with cell phones costing 1k and up nowadays!

This service is very good for my and family I recommend to my friends

never had to use this, but it was nice to know I had it to cover my purchase if needed.

This is always a SMART purchase. Better than ur cell phone service coverage.

Always purchased geek squad protection on all my device for that piece of mind.

I purchased Geek Squad protection in case I were to crack my Samsung Note 10 screen. I was told that if I cracked my screen, I could get it repaired. Sure enough, a little over a year later I drop my phone and the screen cracks. I take it in to Best Buy to request it be repaired only to be told I have to go through the Rapid Replacement program which involves receiving a refurbished phone and then sending my damaged phone back for a $250 deductible. I told them I wanted to repair the screen, not turn my phone in for a refurb. I was told they don't repair phones. I showed them on their own website where they show they can repair it for $59.99. I was then told that if I wanted to get it repaired, I had to drive it myself 3 hours away to the closest location to do it in person. I asked if Best Buy would mail it for me. I was told no, that's not an option. I asked if I could mail it. I was told that's not an option. The only option is to drive it myself if I want it repaired for $59.99. Otherwise, they force you into paying $250 for a refurbished phone. When it was pitched initially that I could get it repaired at Best Buy. So essentially, I paid $200 for protection that will cost me another $250 to get a refurb due to a cracked screen. So I'd be $450 in, just for a cracked screen. Without Geek Squad protection, I could have had it repaired by a local Samsung Certified repair shop for $250. I wasted $200 on a very poor protection plan that is VERY misleading. The Geek Squad manager also told me that I was the ONLY customer that has ever pushed back on getting a refurb versus getting it repaired. I find that very hard to believe. Why pay $250 for a refurb when the repair is $59.99. I'll never purchase Geek Squad Protection again or recommend it to anyone.

I feel this is a better protection plan than cell phone companies offer.

It’s a warranty what can I say it’s an add-on warranty

Haven't had a need to use this protection as of yet. Hoping I won't need it.

Better than insurance thru carriers. Phone was replaced with a brand new phone