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Customer reviews

Rating 4.5 out of 5 stars with 1146 reviews

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90%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 1,146 reviews
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use, but for the price, it is peace of mind should something go wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service for the Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use, but for the price, it is peace of mind should something go wrong.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    it is ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad use to be great, which is why I got it. My entire account uses one from Verizon, but my 2 main phones needed what geek squad use to offer which was a same day replacement. I actually used it for my s20 and it was not competitive to my other plan. both had a deductible about the same, but where my other insurance would send the phone overnight, it took me 4 days to get the phone through geek squad. I understand the system was abused by people in the past, but this Is to the point where I see no advantage to paying extra. I would pay more to have the option to go back to a more expedited plan if it could beat the Verizon plan. Otherwise will be moving from geeks quad as there is no benefit.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Rick. Thanks for taking time to share this with us. We appreciate your feedback and thoughts on this as it can help us continue development on our Geek Squad Protection plans. If you have any further concerns or questions, I'd recommend connecting with your local Best Buy store.

  • Rated 4 out of 5 stars

    Great Service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I havent had to use this service yet, but geek squad has always been great to deal with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A little assurance in an unsure world.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope I don't need the protection plan, but I am glad I got it, just in case!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great insurance to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I accidentally broke my Samsung smartphone. I was really happy to have this plan

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always get Geek Squad protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is my family's IT organization. Don't quarantine without it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great peace of mind. Never had a problem using the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope it's not needed. Good to know it's there though

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your kind comments and positive feedback. If you have any questions or concerns about your plan(s), please feel free to reach out to us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    no worries

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    well worth the money on your 1k phone! if anything happens they will cover it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be a good phone protection plan. I really hope I do not have to use it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sprint phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pay $10 a month for Geek Squad and had a $200 deductible not happy about that

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great way to protect your phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the higher level protection plan that also offers help if you lose your phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service plan is good. I have used it previously and I was very satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It Gives Me Peace of Mind for a Small Price to Pay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get this for things that are heavily used and may have accidental damage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection at affordable price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    affordable price compared to to assuron and comparable coverage and deductible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad protection

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection plan is always a great buy. I know I can rely on the geek squad to help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Item!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!! Does exactly what it is supposed to do!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always good to have.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I try to purchase this with certain items. They are easy to contact and detailed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Am very satisfied with the way Geek Squad handles all complaints

    I would recommend this to a friend