Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 8911 reviews
(8,911 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 2 out of 5 stars
Sometime friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer Service is getting better. Waiting time need improvement.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Pass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My printer totally sucks and it hasn’t been replaced nor repaired because customer service doesn’t answer
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad was going to charge me 100 dollars for something I looked up online. Thank goodness for YouTube.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont know why i even wasted money and bought this.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Never purchase this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I must have been out of my mind. I am pretty sure I accidentally purchased best buys protection plan that they rarely honor.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Deceptive warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for a Canon printer, which stopped working after 8 months. The warranty was not useful, and I feel was deceptive.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to reach out to us about this. I'm sorry that you've been dealing with this issue and weren't able to get helped. We'd recommend getting in contact with your local Best Buy who should be able to swap out the unit for a new model. You can find information about your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
Didn't fix the problem! Dissatisfied.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I picked up the laptop that was sent for repair. Although the mother board was replaced, it is still running VERY slow after GEEK SQUAD completed the diagnostics.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Cheap Printer crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Typical cheap crap. Have had two of these printers now and both have stopped working within two yrs. Don't buy one without a protection plan.
This review is from 4-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Not worth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rip off valueless warranty lol. Hard to get serviced.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Had to return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn"t doing what it was what it was expected to do.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Beware!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought 2 iPhones 10x max and we thought we signed up for coverage for both but they one signed up one. Of course the one that’s not covered needs repair!
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Won't fix anything if it breaks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst protection plan I've ever bought Walmarts protection plan beats this one by far sad for such a great company like Best Buy be associated with these clowns
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nice pen would defiantlecommend it to anyone at all
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for the 2 years never use the service, renewed my service paid for it and then when I went to get service they said there was a problem with my renewal and it went through and I was not covered I will never buy the warranty again
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Valyop – If you were charged for a renewal, your plan should have been cancelled. Please give us a call at (800) GEEKSQUAD or (800) 433-5778 so we can look into this for you.
Rated 1 out of 5 stars
Not worth getting a plan if they don’t have printe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth getting a plan if they don’t have printer to replace. Ended up giving me $ back but couldn’t find anything that price. Still no printer :(
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.buyers beware that whatever you buy here and have a full insurance on it may never be repaired replaced for you if you have any issue with it
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
NOT HAPPY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the two year warranty with the purchase of this printer/scanner and less than one month after the extended warranty expired my printer no longer works.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Sucks for tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be aware if you are getting this for a TV if it falls breaks or any kind of physical damage they will not replace or repair it it is only for software needed issues
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
. I would not use them again..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are too busy and not helpful. They made no effort to help because my warrant expired
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad messed up the computer wiring
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought the Desktop asked geek squad to put some graphite in there and they made sure that we cannot plug anything in the front of the computer Don’t let them touch your computers
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It's always frustrating when communication doesn't fall through. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.