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Customer reviews

Rating 4.7 out of 5 stars with 8914 reviews

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 432 Showing 8,621-8,640 of 8,914 reviews
  • Rated 1 out of 5 stars

    Rip-off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't want it, didn't get it. I don't speak Hindi or Telugu Have I answered all of your questions to your satisfaction ?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like I said before I don’t remember one time I had to was horrible Panasonic came to help me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Sqd

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    disappointing. when tried to return was told could not do so.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can I get a response

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this at one point and needed to see if it’s still active and what it covers.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    buy lottery tickets, similar outcome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know why I keep buying these, it rarely works out to my favor, should just buy lottery tickets, similar outcome

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were not sociable at all. it took much longer to fix than expected!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was disappointed for no effort made towards fixing my computers. I have to destroy them and trash them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4-Year Accidental Geek Squad Protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m really glad I added the 4-Year Accidental Geek Squad Protection when I purchased my device on March 5, 2026. The coverage gives me peace of mind knowing that accidental damage is handled without a headache, and I’ve found the service to be straightforward and responsive if I ever needed to use it. What I value most: Clear coverage for accidental damage, which is perfect for a busy, everyday-use setup. Quick claim processing and helpful customer support. Added confidence when transferring devices or upgrading, knowing I’m protected for the long haul. If you rely on your tech for work or daily life, this protection is a solid safety net. I’d recommend it to others who want hassle-free coverage and reliable support.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unhappy with cell phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are always to busy standing around to take care of you. Cell phone troubles, no one cares.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the warranty on a Samsung, TV stopped working. And no dice for replacement. Very touchy subject

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I don't like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are too many restriction and everyone say he said she said.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hp Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank god for the replacement printer because the house printers are terrible

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Extra protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 star because I haven't needed to use it but I suggest you get one, it does provide what you need when you would need to use it.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Guss – We’re sure that we’ll provide you with great service should you ever need to use that Geek Squad Protection plan. We hope that, in the meantime, the peach of mind the plan gives you will justify the price.

  • Rated 1 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Put you on hold forever and not quick when supposed to and very rude customer service even some of the managers have nasty attitudes

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Purchased with printer but returned it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the warranty when I bought the printer, but I didn't like the printer so I returned it, and also got my warranty refunded.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are total piece's of trash. Like a couple of months in and they fall part. Have to literally tape them together. What a joke.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Need help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had the opportunity to utilize this purchase waiting on tech support

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't need it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, almost nothing gets done with geek squad. If somehow the replacement does get covered, the paint chips off.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    nothing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    could not set up my computer in my home as promised!!!!! I paid a lot for nothing

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for reaching out to us. We are certainly living in unprecedented times and we hope you understand. We'd like to hear more about what you need done and see if there is anything we can do to help. If this is something you'd like to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 1 out of 5 stars

    Don't waste your extra money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had to use this service, so in my eyes it was a waste.

    No, I would not recommend this to a friend