Customer Ratings & Reviews

Have had good luck with the program before and hope to not need to use it

Though I know I can take product back if I need to without any hassle.

I get this along with all products which i get from Bestbuy......

This was purchased to help me on my printer, need to still use it

Haven't had to use this yet but knowing it's there is comforting

Good Insurance to have. My equipment were fully insured.

Nice to have should device fail to perform as described.

Love that I have a warranty on this keyboard. Good idea

the product is perfect for the guaranty that offer

Bought this to replace an inkjet model where the ink ran dry constantly. Advertised this is a wireless printer and HP Customer Support says this is NOT wireless capable.

I am a tech savvy consumer, and when it came to unboxing and getting this HP Printer working, I had such a poor experience, I am seriously contemplating returning this back to the store. The printer doesn't support 5g wifi, so I followed the setup and switched to my 2g signal. Fair enough. Then came the blank pages being spit out, followed by "door not closed" message, followed by a reset, followed by a page printing but only 1/8 of the page, rest blank. Tried my desktop to hardwire it with the provided USB. Then came the fun. Fruitless, multiple attempts to get the printer to be recognized. Then finally I got the printer recognized, but then got "printer cannot connect", after that cleared, "out of paper" - as in fact a full stack of paper was in the printer. My Windows OS is up to date, I have a very capable, gaming desktop. What a complete fail from HP.

I bought this online. First of all came used, the foam was broken, there was someone’s business card left in the box and greasy hand prints so it’s used and sold it as new! As for the scanner, I’m a tech guy so not a user where I need tech support to help me install anything. Anyways the IsB cable didn’t come with it, I had one so connected and it says computer not detected, Installed it wireless and the update gives errors messages so I couldn’t even get it to work. I was like ok there is your sign! Returning to the store!

Protect your stuff. If you don't want to pay for quality items a second time, get the insurance. It has been no hassle when I've had to use it.

My brother printer came damaged in the box. After MANY calls with Brother, they exchanged my printer. The fax machine works manually, but I found out after many more calls with Brother that they no longer support faxing from Apple computers - for at least the last 3 operating systems. Crazy that they don't state this in their sales literature and that it took multiple customer service calls before they figured this out. Disappointed.

I have had different experiences with Geek Squad. It really depends on who answers your call and how knowledgeable they are.

When it worked, it was a good printer. It only lasted three months before breaking.

This printer is a temperamental mess. After about 120 4x6 prints from the photo tray which worked well, the printer started glitching. It will print a batch of 15 from the photo tray and then no more. It will keep thinking it's out of paper. I must close down the software. Unplug the printer. Reseat the paper. Restart everything. Then, MAYBE it will print. Sometimes this must be done several times. I have a project that must be completed, and I'm struggling to get the last 10 prints done. This machine is a massive time waster. It is NOT dependable. I highly recommend looking elsewhere.

spent 5 hours trying to connect it with no success. exchanged the printer, tried to connect with new printer and still failed. and it did not even come with a cable to try a wired connection.

I purchased a Canon G7020 few weeks ago to replace my HP printer that lasted me for several years with no problems. I don't use it that often so I purchased a less expensive printer that turned out to be the Worst printer I ever owned. Works for a day or two, then an ERROR appears when I’m trying to do a simple print. The display doesn't tell you what type of error occurred just “ERROR”. Powering off and on does not resolve the problem, but pulling out the power cord usually does. The trouble-shooting program didn't help at all.

okay. two years protection for a reasonable price.